JANA Corporation

Manager

• Design, develop, and implement an effective quality management system that aligns with industry standards and best practices
• Establish and communicate quality policies, procedures, and guidelines to ensure adherence throughout the organization
• Collaborate with cross-functional teams to define quality metrics and key performance indicators (KPIs) for monitoring and evaluating product quality
• Regularly review and assess the effectiveness of the quality management system to identify areas for improvement
• Ensure compliance with relevant quality standards, regulations, and customer requirements
• Conduct internal audits to verify compliance and identify non-conformities, and ensure corrective actions are implemented as necessary
• Coordinate with auditors and stakeholders to facilitate audit processes, ensuring timely completion of audits and resolution of findings
• Document audit findings, generate comprehensive reports, and recommend corrective and preventive actions to address identified gaps
• Lead and facilitate QII meetings and improvement initiatives to drive a culture of continuous improvement
• Collaborate with cross-functional teams to identify opportunities for process optimization, waste reduction, and quality enhancements
• Foster a collaborative and innovative environment to encourage employee participation in problem-solving and process improvement initiatives
• Establish and track quality objectives, metrics, and targets to drive performance improvement
• Develop and implement effective quality improvement programs and initiatives, such as Six Sigma, Lean Manufacturing, or other relevant methodologies
• Work with product and process teams to identify the potential impacts of new product features and process changes on quality
• Provide guidance and support to employees at all levels to foster a quality-focused mindset and empower them to contribute to continuous improvement efforts
• Oversee the day-to-day activities of team members, providing guidance, support, and mentorship to ensure high-quality outcomes
• Foster a positive and productive team environment, encouraging professional growth and development among team members
• Conduct regular performance reviews and provide constructive feedback to help team members excel in their roles

Quality Manager

Operations

• Owns and continually evolves the implementation strategy, delivery methodology and project workflows used to implement JANA’s products
• Creates best practices and workflows that make the implementation journey smooth and streamlined
• Collaborates with Product, Software, Operations, Client Experience, and Risk Strategies
• Collects insights to design processes that work in real-world scenarios
• Champions a culture of collaboration
• Builds comprehensive documentation for internal teams and clients
• Develops training resources for consistent, high-quality client interactions
• Defines and tracks Key Performance Indicators (KPIs)
• Drives decision-making with data and feedback
• Leads innovation initiatives to improve the client journey
• Oversees day-to-day activities of Process Specialists and Project Managers

Process Manager

Administration

• Compiles, tracks, and summarizes monthly, quarterly, and annual sales data and key metrics.
• Maintains and develops JANA’s CRM system (Salesforce).
• Assesses and maintains current Sales processes and procedures.
• Supports JANA’s Account Managers by drafting standard proposals for opportunities based on completed Proposal Request forms.
• Coordinates internal resources and timelines for JANA’s responses to RFPs and maintains JANA’s RFP system (RFPIO).
• Executes technical aspects of sales analytics and reporting.

Sales Coordinator – Administrator

Project Manager

• Manages and coordinates multiple projects throughout the project lifecycle.
• Accountable for meeting budget, timelines, and resource commitments.
• Organizes and plans project tasks and schedules.
• Establishes goals and expectations and takes corrective action as needed to maintain and control project, scope, cost, schedule, and quality.
• Creates, manages, and drives resolution of issues log including description, ownership, and action plan.
• Documents and distribute all decisions and agreements related to the project.
• Defines, collects, monitors, and analyzes project metrics and prioritizes/resolves issues.
• Effectively communicates project expectations to team members and clients in a timely and clear fashion.
• Works with Sales & Market Management Teams to develop Statements of Work, including cost estimates and project plans.
• Communicates project status to stakeholders and key project participants.
• Stays aware of company goals and strategies to ensure projects align with business priorities.
• Facilitates and encourages collaboration across departments to ensure projects are completed successfully.
• Facilitates Client project meetings, implementation workshops and training, as required.
• Determines and mitigates any project risks.
• Contributes and problem-solves any challenges to ensure project goals and objectives are met.
• Establishes and maintains project governance.
• Facilitates open information flow among project stakeholders.
• Ensures that the terms and conditions of the contract are met.
• Ensures adherence to project management standards and best practices.
• Provides support to project teams and keeps the teams informed of pertinent issues.
• Conducts project post-mortems and identifies successful and unsuccessful projects.

Quality Manager

Process Manager

Sales Coordinator – Administrator

Project Manager, Software Development