Digital Success Strategy Manager

Jamf

Digital success strategy manager scaling AI-powered customer engagement for Jamf, an Apple device management and security company. Driving adoption and retention through lifecycle programs, automation, and data.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital customer success strategy, including segmentation, lifecycle design, and automation. Proven ability to lead cross-functional initiatives and apply AI to enhance customer engagement and retention metrics.

Highest-signal resume keywords

Digital Customer Success StrategyAI And Automation ApplicationCustomer Success Data And MetricsCross-Functional LeadershipGainsight And Salesforce Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement StrategySegmentationLifecycle DesignTech-Touch EngagementDigital Engagement ProgramsMetrics DefinitionTooling RequirementsAutomationCustomer Health AnalysisRetention Strategies

Soft Skills

Strong CommunicationCross-Functional Collaboration

Tools & Technologies

GainsightSalesforceIn-App Engagement Tooling

Certifications & Qualifications

Customer Success CertificationsEngagement Platform CertificationsData Platform Certifications

Industry Keywords

Digital Customer SuccessCustomer JourneyCustomer RetentionCustomer AdoptionGovernance For Automated Communications

Tech Stack

Tools & technologies

Jamf

About the role

Key responsibilities & impact

Own Jamf’s digital customer success strategy, including segmentation, lifecycle, and one-to-many engagement
Design and lead an AI-powered evolution of the digital customer success motion
Define strategy, requirements, and priorities for tooling and automation
Partner with the Digital Success Engineer to ensure tooling supports the engagement model
Own adoption, retention, and coverage outcomes; define metrics and targets
Design end-to-end digital engagement programs, customer journeys, campaigns, in-app guidance, and lifecycle touchpoints
Partner with analytics and data teams to target engagement using customer health, adoption, and usage signals
Establish governance and guardrails for automated customer communications
Align CSM, Marketing, Product, and Operations stakeholders around the strategy and roadmap
Serve as a subject-matter expert and internal advocate for digital and scaled customer success
Execute the strategy and roadmap autonomously and escalate novel or highly cross-functional decisions
Handle other duties and special projects as assigned

Requirements

What you’ll need

6+ years in customer success, digital or scaled customer success, or customer engagement strategy, including designing and running digital or one-to-many programs
Deep expertise in digital customer success, segmentation, lifecycle design, tech-touch engagement, and supporting tooling
Demonstrated ability to apply AI and automation to customer engagement
Experience translating strategy into clear requirements and priorities for technical builders
Working knowledge of customer success data and metrics, including adoption, customer health, gross retention, and net retention
Familiarity with Gainsight, Salesforce, and in-app or digital-engagement tooling (preferred)
Strong communication and cross-functional leadership skills
Bachelor’s degree in a business, technical, or related field, or equivalent experience
A combination of relevant experience and education may be considered
Certifications in relevant customer success, engagement, or data platforms (preferred)

Benefits

Comp & perks

Flexible, open culture based on respect and trust
Work-life balance
Training and room to grow
Vertical and horizontal career development opportunities
Best-in-class sales-focused Bootcamp training with technical and product knowledge
Team best-practice sharing and support
Opportunity to make a meaningful impact for more than 75,000 global customers