Customer Onboarding, Delivery Intern

Jamf

Intern providing support and technical guidance in customer onboarding for RapidIdentity products. Assisting customers with installation and troubleshooting while working closely with the Technical Support department.

Posted 5/15/2026internshipRemote • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

The Customer Onboarding & Delivery Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies.
The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.
Work through weekly assignments and special projects as assigned
Build and increase industry business acumen to position our solutions to customers
Take notes and memos during meetings to document key takeaways
Leverage new and existing information to document processes and procedures
Create statistical reports utilizing databases, spreadsheets and graphics
Ensure data-integrity through research by assisting in research, probing for details and offering solutions.
Shadow multiple positions within the assigned department, and train in a variety of tasks
Create written correspondence to respond to web inquiries and emails with supervision
Research and gather documentation on company position in the industry
Attend company functions and networking events
All other tasks, responsibilities and duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required
Must be actively in an accredited program at a college or university and be in good standing
Desire to learn and take on new challenges
Excellent interpersonal, oral and written communication skills
Ability to work under pressure in a fast-paced environment.
Strong attention to detail with an analytical mind and outstanding problem-solving skills.

Benefits

Comp & perks

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale.
Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment. And we’ll save some time for fun, too.
Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootinginstallationintegrationdata integritystatistical reportingdatabase managementspreadsheetsgraphics creation

Soft Skills

interpersonal skillsoral communicationwritten communicationattention to detailanalytical skillsproblem-solving skillsability to work under pressureadaptabilityteam collaboration

Certifications

High School DiplomaGED