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Tech Stack
Tools & technologiesCloudJamf
About the role
Key responsibilities & impact- Conduct ongoing discovery to validate priorities and surface emerging needs across Monitoring, Tracing, and Logging.
- Define success criteria for each product initiative and track outcomes through delivery and beyond.
- Stay informed on relevant industry trends in observability tooling and cloud infrastructure to inform forward-looking decisions.
- Drive the AI adoption within the three teams, as well as drive the projects to enable AI-driven workflows of other teams that utilize the observability data.
- Own and maintain a healthy backlog across all three Observability teams, balancing new feature development, technical investment, and defect resolution.
- Work closely with engineers and tech leads on each team to convert roadmap initiatives into clear backlog items with defined scope and acceptance criteria.
- Participate in Agile ceremonies including quarterly planning, sprint planning, backlog refinement, and ART syncs to keep teams aligned and unblocked.
- Communicate release forecasts and associated risks clearly and proactively to stakeholders across the organization.
- Track dependencies and sequencing across Monitoring, Tracing, and Logging to ensure coordinated delivery of initiatives that span multiple teams.
- Identify and resolve cross-team blockers early; escalate risks before they become delays.
- Serve as a central point of coordination between the Observability teams and other stakeholders including Platform Engineering, DevOps, SRE, and Product leadership.
- Collaborate with cross-functional partners to ensure observability capabilities are meeting internal and external needs.
- Translate technical observability work into clear, business-relevant narratives for non-technical stakeholders and leadership.
- Maintain visibility into each team's progress and surface the right information to the right audiences at the right time.
- Contribute to the broader Product community at Jamf, sharing learnings and helping strengthen product discipline across the portfolio.
- Perform other duties as required and complete all job functions per departmental policies and procedures.
Requirements
What you’ll need- Bachelor degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
- 3+ years of Product Manager, Technical Product Manager, or Product Owner experience with a demonstrated track record of delivering technical products.
- 2+ years working with engineering teams in an Agile development environment.
- Solid technical foundation - comfortable understanding system architecture, cloud infrastructure concepts, and engineering trade-offs; able to engage credibly in technical conversations without needing deep observability expertise on day one.
- Strong project management instincts: able to track multi-team dependencies, manage risk, and drive initiatives to completion across complex environments.
- Excellent communication and interpersonal skills, with the ability to convey technical work clearly to both technical and non-technical audiences.
- Strong analytical and problem-solving skills; comfortable making data-informed decisions under ambiguity.
Benefits
Comp & perks- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- Volunteer time off allows employees to support and give back to communities.
- Encouragement to be yourself and value different perspectives
ATS Keywords
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Hard Skills & Tools
Agile developmentsystem architecturecloud infrastructureproject managementtechnical product managementproduct ownershipdata-informed decision makingbacklog managementobservability toolingAI-driven workflows
Soft Skills
communication skillsinterpersonal skillsanalytical skillsproblem-solving skillsstakeholder managementcollaborationrisk managementadaptabilityleadershipcoordination
Certifications
Bachelor degree in Computer ScienceBachelor degree in EngineeringBachelor degree in Businessrelated field degreeequivalent practical experience