Demonstrate a relentless passion for the success of our customers
Lead key initiatives pertaining to customer success
Act as primary point of contact and technical representative for one or very few assigned customer(s)
Establish and maintain an active and successful project plan to drive RapidIdentity adoption and success of initiatives within organization.
Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
Advocate for RapidIdentity products and capabilities and solutions to customer implementation
Actively engage with customer including frequent communication to several points of contact within customer organizations
Pursue and assist with integration capabilities with external systems to RapidIdentity products
Work cross-departmentally to ensure customer needs are communicated and needs are resolved
Create and maintain a reference environment to ensure customer needs are understood and met
Utilize expert knowledge of leading technology trends and IAM best practices to advocate internally and influence RapidIdentity’s product roadmap
Actively consult on architecture and design of RapidIdentity solutions as they pertains to large education environments
Work with customers on-site as necessary to achieve success

Requirements

Minimum of 3 years experience successfully deploying or integrating Identity & Access Management solutions in highly complex education IT environments (Preferred)
Minimum of 3 years proven mastery of RapidIdentity and/or Identity & Access Management technologies including directory services, SSO, MFA, provisioning, and lifecycle management (Required)
Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment (Preferred)
Experience with directory services and identity protocols including Active Directory, LDAP, Google Workspace, and Microsoft 365/Entra ID; working knowledge of SAML 2.0, OAuth 2.0, OIDC, and SCIM (Preferred)
Familiarity with identity lifecycle management concepts including joiner/mover/leaver processes, role-based access control (RBAC), and automated provisioning and deprovisioning; experience with SIS integrations (e.g., PowerSchool, Clever, Infinite Campus) a plus in K-12 environments (Preferred)
Knowledge of multi-factor authentication (MFA), single sign-on (SSO), and privileged access management (PAM) technologies and best practices (Preferred)
Working knowledge of relevant compliance and data privacy frameworks applicable to IAM implementations, including FERPA (K-12), and familiarity with security principles such as least-privilege access and separation of duties (Preferred)
Experience working with REST APIs and comfort with scripting or automation tooling (e.g., PowerShell, Python, or JavaScript) to support integrations, workflow configuration, and action set development (Preferred)
Familiarity with the broader IAM vendor landscape (e.g., Okta, SailPoint, Microsoft Entra, Ping Identity) to support competitive positioning and customer architecture conversations (Preferred)
Exceptional Communication Skills
Exceptional Customer Service Skills
Ability to teach material effectively
A balance of tenacity and strategic thinking
4 year / Bachelor's Degree (Preferred)
A combination of relevant experience and education may be considered
Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)

Benefits

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named a 2024 Best Technology Company to Work For by U.S. News
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Identity & Access ManagementRapidIdentitydirectory servicesSingle Sign-On (SSO)Multi-Factor Authentication (MFA)provisioninglifecycle managementREST APIsscriptingautomation tooling

Soft Skills

Communication SkillsCustomer Service Skillsteachingstrategic thinkingtenacity

Certifications

Jamf AssociateJamf TechJamf AdminJamf Expert