Jamf

ServiceNow Administrator II

Jamf

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Own the day-to-day administration, maintenance, and configuration of the ServiceNow platform.
  • Manage the incident queue within ServiceNow and ability to proactively troubleshoot and solve issues.
  • Design and implement custom workflows, scripts, and automation solutions using ServiceNow Studio and scripting languages (JavaScript, Glide).
  • Direct and coordinate platform upgrades, patches, and releases, ensuring minimal downtime.
  • Provide training, technical support, and guidance to end-users and stakeholders to ensure effective platform usage.
  • Monitor and resolve system issues, incidents, and tickets in alignment with ITIL processes.
  • Configure and maintain integrations with other enterprise systems and tools.
  • Ensure platform compliance with organizational policies, security standards, and regulatory requirements.
  • Develop and maintain reports, dashboards, and performance metrics to support data-driven decision-making.

Requirements

  • 3 years or more of experience as a ServiceNow Administrator or similar role (Required).
  • Strong proficiency in ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, Sec Ops) (Required).
  • Hands-on experience with ServiceNow scripting, workflows, and configuration (Required).
  • Familiarity with ITIL framework and its implementation in ServiceNow (Required).
  • Understanding of system integrations using APIs, REST/SOAP (Required).
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) (Required).
  • ServiceNow Certified System Administrator (CSA) or equivalent certification (Required).
  • Additional ServiceNow certifications (Implementation or management of modules) (Required).
Benefits
  • We put people over profits – which is why our customers keep coming back to us.
  • Named one of Forbes Most Trusted Companies in 2024.
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.
  • You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow administrationJavaScriptGlideServiceNow scriptingworkflowsconfigurationsystem integrationsAPIsRESTSOAP
Soft skills
troubleshootingproblem-solvingtrainingtechnical supportguidancecommunication
Certifications
ServiceNow Certified System AdministratorServiceNow Implementation certificationServiceNow management certification