Jama Software

Account Executive

• Raise awareness and generate interest for Jama Connect through targeted emails, video recordings, cold calling, and social outreach to prospective customers
• Own the message and properly position the value of Jama Connect to prospective customers on an individual basis
• Manage your own book of new business and expansion accounts, and identify top individual prospects for targeted outbound efforts
• Schedule initial discovery calls for Account Executives and Sales Leads
• Map account
• Participate in regular planning, strategy, and training meetings with our medical & life science vertical team

Support Engineer

• Deliver Planned Weekend Support and on-call services as required.
• Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
• Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
• Support and troubleshoot self-hosted installations, upgrades, and migrations.
• Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
• Collaborate with customers to identify, reproduce, and log defects.
• Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
• Take deep dives into support tickets, working directly with customers.
• Analyze logs, including support bundles, Datadog, and other internal resources.
• Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
• Perform other duties and projects as assigned.

Account Executive

Technical Support Engineer