Jama Software

Support Engineer

• Deliver Planned Weekend Support and on-call services as required.
• Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
• Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
• Support and troubleshoot self-hosted installations, upgrades, and migrations.
• Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
• Collaborate with customers to identify, reproduce, and log defects.
• Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
• Take deep dives into support tickets, working directly with customers.
• Analyze logs, including support bundles, Datadog, and other internal resources.
• Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
• Perform other duties and projects as assigned.

Technical Support Engineer

Account Executive

• Drive new and expansion revenue for Jama’s Growth Markets throughout North America and Europe.
• Expand Jama’s footprint across architecture, construction, energy, oil and gas, infrastructure, industrial operations, manufacturing, utilities, supply chain, and other asset-heavy, highly regulated, or technically complex industry verticals.
• Identify, engage, and develop high-potential accounts where Jama Connect can deliver meaningful value.
• Build qualified pipeline through targeted outbound prospecting, account research, referral development, events, and cross-functional collaboration.
• Educate prospective buyers on the value of requirements management, traceability, risk reduction, workflow alignment, and improved execution.
• Lead consultative sales cycles with technical, operational, commercial, and executive stakeholders.
• Develop tailored account strategies that connect customer pain, business risk, operational complexity, and Jama’s platform value.
• Maintain strong pipeline discipline, forecast accuracy, qualification rigor, and opportunity hygiene.
• Share market intelligence, buyer feedback, objections, and repeatable use cases to help strengthen Jama’s Growth Markets strategy.

Technical Support Engineer

Senior Account Executive, Growth Markets