Jaja Finance

Customer Service Agent

Jaja Finance

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Salary

💰 £29,000 per year

About the role

  • Handling Customer Inquiries: Efficiently manage incoming calls resolving customer inquiries and provide accurate information about our products and services.
  • Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve.
  • Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.
  • Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services.
  • Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.
  • Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.
  • Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery.
  • Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes.
  • Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.

Requirements

  • Proven Call Centre Experience : Demonstrated success in dynamic call centre environments.
  • Financial Services Expertise: Solid background in the financial services sector.
  • Exceptional verbal Communication Skills – Empathetic, a good listener, ability to handle calls with vulnerable customers
  • Adaptability: Thrives in fast-paced, ever-changing environments.
  • Organizational Mastery: Strong organizational and time-management skills.
  • Customer Journey Insight: Comprehensive experience across the entire customer journey
Benefits
  • Competitive salary
  • Pension contributions, including Salary Exchange facility
  • Annual bonus potential
  • Private medical cover
  • 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
  • Your birthday off each year as an additional day's leave
  • 4x life insurance cover
  • Option to join our company health insurance programme, provided by Vitality
  • Access to our confidential Employee assistance programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
effective communicationcustomer serviceproblem solvingcollaborationadaptabilityorganizational skillstime managementempathyactive listeningcustomer journey insight