Jaja Finance

CRM Manager

Jaja Finance

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

SQL

About the role

  • Managing and building complex, cross‑channel customer journeys using segmentation, Liquid code, webhooks, and multiple communication channels.
  • Building complex customer segments using SQL‑based logic, including AND/OR conditions and detailed inclusion criteria.
  • Participating in meetings with Data Ops and Engineering teams to ensure the right events and attributes are ingested to support sophisticated customer journeys.
  • Working closely with the Lifecycle team to translate defined customer problems into effective solutions within Braze.
  • Studying business KPIs to ensure the correct data points are ingested into Braze and aligned to overall business objectives.
  • Educating the wider business on Braze’s features and capabilities to address key pain points.
  • Supporting the wider business by delivering campaigns aligned with urgent regulatory updates.
  • Operating effectively in a fast‑paced, reactive environment.

Requirements

  • Minimum of 3 years’ experience in CRM
  • Strong hands-on approach, leading by example and delivering work as needed
  • Ability to prioritise workloads and manage time effectively
  • Comfortable communicating in a direct, clear, and respectful manner
  • Self-motivated, able to work independently and collaboratively within a team
Benefits
  • Competitive salary
  • Pension contributions, including Salary Exchange facility
  • Annual bonus potential
  • Private medical cover provided by Vitality (optional benefit)
  • 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
  • Your birthday off each year as an additional day's holiday
  • 4x life insurance cover
  • Access to our confidential Employee assistance programme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLLiquid codewebhookscustomer segmentationdata ingestioncampaign deliveryKPI analysisBraze
Soft Skills
time managementcommunicationself-motivationcollaborationleadershipproblem-solvingprioritization