JAGGAER

Conversational Designer, 90 Day Contract

JAGGAER

contract

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Design end-to-end conversational user journeys for JAI (from first query through resolution, escalation, and follow-up).
  • Create dialog flows, conversation scripts, prompts, and error/edge-case handling that are clear, empathetic, and aligned with JAGGAER’s tone and brand.
  • Partner with Product, UX, Data Science, and Engineering to translate business needs into effective conversational use cases and experiences.
  • Define appropriate conversation patterns for different experiences (chat-style, mixed UI + conversation, guided flows, micro-copilots, etc.).
  • Collaborate on prompt strategies and interaction patterns that leverage LLM capabilities while promoting reliability, safety, and transparency.
  • Use qualitative feedback and quantitative data to refine conversational flows; propose metrics for success (e.g., containment, task completion, satisfaction, deflection).
  • Contribute to UX copy and microcopy for JAI experiences, ensuring consistency across surfaces and products.
  • Quickly assess the current state of conversational experiences and processes across the UX team.
  • Create practical playbooks, templates, and checklists (for flows, prompts, tone of voice, error handling, safety guardrails, etc.) that others can adopt.
  • Lead training sessions, workshops, and office hours to get UX team members up-to-speed on conversational design fundamentals and advanced techniques.
  • Document best practices for collaboration with product, engineering, and AI/ML stakeholders when designing conversational experiences.
  • Help establish reusable design standards (patterns, IA, content guidelines) for conversational UI within JAGGAER’s broader design system.
  • Coach team members on how to review, critique, and continuously improve conversational experiences.
  • Partner with UX researchers and product managers to identify user needs and high-impact conversational use cases.
  • Plan and conduct (or support) usability testing and heuristic reviews focused on conversational interactions.
  • Bring external perspective by staying aware of industry trends in conversational AI, chatbots, and AI copilots, and share relevant insights with the team.
  • Communicate findings and recommendations clearly to stakeholders at different levels, from designers and engineers to product leaders.

Requirements

  • 3+ years of experience designing conversational experiences (chatbots, virtual assistants, voice UX, or AI copilots) in a product or consulting setting.
  • A portfolio or work samples demonstrating structured conversation flows, UX writing, and measurable impact on user or business outcomes.
  • Hands-on experience designing for LLM-based or AI-assisted products (e.g., chat interfaces, copilots, integrated AI assistants) or similar conversational platforms.
  • Strong proficiency in UX fundamentals: information architecture, interaction patterns, content hierarchy, and user-centered design methods.
  • Excellent UX writing skills with the ability to craft concise, clear, and human-friendly conversational copy.
  • Experience collaborating closely with product managers, designers, and engineers from discovery through delivery.
  • Comfortable working standard US business hours aligned to the Eastern Time Zone to collaborate with core JAGGAER teams.
  • Proficiency with modern design and collaboration tools (e.g., Figma, Miro, or similar), plus familiarity with conversation design tools (e.g., diagrams, flow tools).
Benefits
  • Health insurance
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
conversational designUX writinginformation architectureinteraction patternsuser-centered designLLM-based product designchatbot designvoice UX designusability testingheuristic reviews
Soft skills
collaborationcommunicationcoachingleadershipempathycritical thinkingproblem-solvingadaptabilitycreativityattention to detail