Customer Success Manager

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value
• Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback.
• Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers.
• Ensure Customer requests are escalated to the relevant teams
• Proactively analyze usage, adoption, and value KPIs using standard/custom dashboards and reports
• Create and present Solution Assessments to customers
• Advise on solution optimization to meet business objectives
• Provide insights on benchmarks and best practices
• Engage customers and provide consultative guidance following software releases
• Continuously grow and maintain your solution expertise
• Actively work to ensure customer retention
• Proactively identify areas of growth

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