Senior Manager, Assigned Support Engineering (AMER or EMEA)
GitLab
SDLC
Job Level
Senior
Tech Stack
SDLC
About the role
- Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.
- As the QA Lead for RuneScape, you will oversee the QA efforts across multiple Scrum teams throughout the entire development lifecycle; work to instill a “shift-left” mindset across the team and embed it into our processes, you'll prioritise player satisfaction and drive quality standards, lead high-performing individuals with trust, empathy and candour, and challenge positively.
- Supports and informs Product & QA Strategy: Drive QA craft initiatives in partnership with QA Director and Supports product strategy by aligning the team to the products direction
- Support delivery of weekly updates by overseeing multiple Scrum teams and supporting with capacity planning & risk management
- Lead & develop people through mentoring and coaching
- Shape test strategy by engaging in project test design, planning, and estimations
- Support and contribute to daily QA activities (test planning, execution etc)
- Identify and address workflow problems
- Manage external partners relations
- Collaborates with all disciplines across the Product to understand their needs and goals
- Organizes and facilitates team workshops, meetings and activities
Requirements
- Proven Line Management experience:
- Career Coaching & Personal development planning
- Training plans & exercises
- Growth-mindset & radical candour - challenging constructively and positively
- Familiarity with technical frameworks, processes or tools
- Understands Software Development Lifecycle (SDLC) & test methodologies (Agile, Shift-left etc)
- QA Craft knowledge & experience
- Designed, implemented, or reviewed processes for efficiency to improve the end quality
