Senior Director

Jade Global

Senior Director for ESM GTM strategy at Jade Global. Focusing on pre-sales and enterprise transformation initiatives for service management.

Posted 7/2/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Enterprise Service Management and ServiceNow solutions, with a strong focus on developing go-to-market strategies and engaging C-suite leaders. Proven ability to lead complex presales engagements and deliver tailored solutions that drive enterprise transformation and operational excellence.

Highest-signal resume keywords

Enterprise Service ManagementServiceNow SolutionsPresales EngagementsGTM Strategy DevelopmentC-Suite Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Platform CapabilitiesWorkflow AutomationDiscovery WorkshopsExecutive PresentationsProposal DevelopmentRFP ResponsesOperational ExcellenceAI-Led AutomationSolution AdvisoryTransformation Roadmaps

Soft Skills

Executive PresenceInfluencing SkillsCollaborationCommunication

Tools & Technologies

ServiceNowITSMITOMHRSDCSMSecOpsAsset Management

Certifications & Qualifications

CSACISCADCTA

Industry Keywords

Healthcare & Life SciencesManufacturingTechnologyRetailFinancial ServicesProfessional Services

Tech Stack

Tools & technologies

GoITSMPugServiceNow

About the role

Key responsibilities & impact

Define and evolve Jade Global’s ESM Go-to-Market (GTM) offerings, including industry solutions and value propositions for ServiceNow workflows
Develop specialized solution packages and advisory frameworks tailored to target customer segments
Collaborate with Marketing on campaign themes, solution briefs, and thought leadership content to drive awareness
Translate ServiceNow platform innovations and workflow automation trends into Jade-specific positioning
Cultivate engagement with ServiceNow field sales and ecosystem stakeholders for pipeline growth
Represent Jade Global at key ServiceNow ecosystem events
Partner with Sales leadership on account targeting and pipeline planning for ESM opportunities
Lead high-impact engagements including discovery workshops, executive presentations, and solution demonstrations
Own the end-to-end solutioning process for ESM pursuits and develop executive-level proposals, SOWs, and transformation roadmaps

Requirements

What you’ll need

12–15+ years of progressive experience in enterprise consulting, solution advisory, presales, or digital transformation, with a minimum of 6–8 years focused on ServiceNow/ESM solutions
Deep understanding of Enterprise Service Management frameworks and ServiceNow platform capabilities (ITSM, ITOM, HRSD, CSM, SecOps, Asset Management, and workflow automation)
Strong executive presence and ability to engage and influence C-suite leaders (CIOs, COOs, CHROs, CFOs)
Expertise in leading complex presales engagements, including discovery workshops, executive presentations, roadmap advisory, and RFP responses
Proven capability in reviewing delivery estimates and developing commercially viable proposals
Direct experience working with or within the ServiceNow partner ecosystem
Ability to carry and achieve a personal sales quota in a hybrid presales/advisory capacity
Strong comprehension of enterprise transformation, operational excellence, AI-led automation, and workflow modernization initiatives
Preferred ServiceNow certifications such as CSA, CIS, CAD, or CTA
Prior experience in a GTM, Practice Lead, Solution Advisory, or Transformation Consulting leadership role within a ServiceNow SI partner or consulting organization
Industry expertise in Healthcare & Life Sciences, Manufacturing, Technology, Retail, Financial Services, or Professional Services

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) retirement plan with employer match
Generous Paid Time Off (PTO) and wellness benefits
Performance-based incentives and a quota-driven compensation structure