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Senior Director
Jade GlobalSenior Director for ESM GTM strategy at Jade Global. Focusing on pre-sales and enterprise transformation initiatives for service management.
Tech Stack
Tools & technologiesGoITSMPugServiceNow
About the role
Key responsibilities & impact- Define and evolve Jade Global’s ESM Go-to-Market (GTM) offerings, including industry solutions and value propositions for ServiceNow workflows
- Develop specialized solution packages and advisory frameworks tailored to target customer segments
- Collaborate with Marketing on campaign themes, solution briefs, and thought leadership content to drive awareness
- Translate ServiceNow platform innovations and workflow automation trends into Jade-specific positioning
- Cultivate engagement with ServiceNow field sales and ecosystem stakeholders for pipeline growth
- Represent Jade Global at key ServiceNow ecosystem events
- Partner with Sales leadership on account targeting and pipeline planning for ESM opportunities
- Lead high-impact engagements including discovery workshops, executive presentations, and solution demonstrations
- Own the end-to-end solutioning process for ESM pursuits and develop executive-level proposals, SOWs, and transformation roadmaps
Requirements
What you’ll need- 12–15+ years of progressive experience in enterprise consulting, solution advisory, presales, or digital transformation, with a minimum of 6–8 years focused on ServiceNow/ESM solutions
- Deep understanding of Enterprise Service Management frameworks and ServiceNow platform capabilities (ITSM, ITOM, HRSD, CSM, SecOps, Asset Management, and workflow automation)
- Strong executive presence and ability to engage and influence C-suite leaders (CIOs, COOs, CHROs, CFOs)
- Expertise in leading complex presales engagements, including discovery workshops, executive presentations, roadmap advisory, and RFP responses
- Proven capability in reviewing delivery estimates and developing commercially viable proposals
- Direct experience working with or within the ServiceNow partner ecosystem
- Ability to carry and achieve a personal sales quota in a hybrid presales/advisory capacity
- Strong comprehension of enterprise transformation, operational excellence, AI-led automation, and workflow modernization initiatives
- Preferred ServiceNow certifications such as CSA, CIS, CAD, or CTA
- Prior experience in a GTM, Practice Lead, Solution Advisory, or Transformation Consulting leadership role within a ServiceNow SI partner or consulting organization
- Industry expertise in Healthcare & Life Sciences, Manufacturing, Technology, Retail, Financial Services, or Professional Services
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan with employer match
- Generous Paid Time Off (PTO) and wellness benefits
- Performance-based incentives and a quota-driven compensation structure
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow Platform CapabilitiesWorkflow AutomationDiscovery WorkshopsExecutive PresentationsProposal DevelopmentRFP ResponsesOperational ExcellenceAI-Led AutomationSolution AdvisoryTransformation Roadmaps
Soft Skills
Executive PresenceInfluencing SkillsCollaborationCommunication
Certifications
CSACISCADCTA