Manager – Delivery Performance, Operations

Jade Global

Manager driving operational excellence and cross-functional coordination in delivery performance at Jade Global. Resolving operational blockers and ensuring seamless customer engagement across operations.

Posted 7/2/2026full-timePune • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own and maintain Global Delivery dashboards, KPI reports, and executive presentations — covering revenue, margins, utilisation, fulfilment, CSAT, ESAT, and AI adoption
Analyse operational and delivery data; synthesise insights and surface issues for leadership decision-making
Support quarterly business reviews, leadership reviews, and board-level delivery presentations
Drive and manage recurring governance meetings across delivery teams — own agendas, action trackers, and follow-through to closure
Coordinate with DU Leaders, Service Line leads, PMO, TA, HR, and Finance on operational priorities and cross-functional dependencies
Monitor progress on strategic initiatives and ensure leadership action items are tracked and resolved on time
Own end-to-end coordination of customer visits, leadership reviews, and executive engagement events for Pune and offshore locations
Manage logistics, agendas, facility arrangements, and post-visit follow-up activities
Support customer-facing events and executive engagement programmes to ensure a seamless experience
Drive coordination of Global Delivery All Hands meetings, leadership offsites, and team-building activities
Support employee recognition programmes, communication campaigns, and organisational announcements on behalf of the Delivery Head
Ensure consistent, timely internal communications across the Global Delivery organisation
Lead operational execution of key Global Delivery initiatives including AI adoption, JadeNova, and delivery excellence programmes
Maintain project plans, status trackers, and executive dashboards for strategic programmes; coordinate cross-functional teams to drive successful delivery
Proactively identify blockers and escalate risks to the Delivery Head before they impact programme timelines

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Technology, or related field; MBA preferred
8–12 years of experience in delivery operations, PMO, business operations, or a similar role within an IT services or consulting environment
Strong analytical and reporting skills — advanced Excel and PowerPoint; Power BI or equivalent reporting tools preferred
Proven ability to work with and coordinate across senior executives and cross-functional teams
Excellent communication, organisation, and stakeholder management skills
Experience managing multiple priorities in a fast-paced, senior-leadership-facing environment
Exposure to IT services, global delivery models, or consulting operations strongly preferred
Nice to Have: Experience with AI productivity tools, workflow automation, or collaboration platforms
Project management certification (PMP, Prince2, or equivalent)
Familiarity with JadeNova or equivalent delivery governance and reporting platforms

Benefits

Comp & perks

Health-related policies
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Hard Skills & Tools

Analytical SkillsReporting SkillsProject ManagementOperational ExecutionData Analysis

Soft Skills

Communication SkillsOrganisational SkillsStakeholder ManagementTeam CoordinationProblem-Solving

Certifications

Project Management Professional (PMP)Prince2 Certification