Call Center Agent
Jacuzzi Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Make outbound calls to potential customers to introduce our home improvement services.
- Qualify leads through effective questioning and conversation techniques.
- Schedule appointments for our Outside Sales team based on customer preference and availability.
- Maintain accurate and detailed records of all customer interactions in our CRM system, Salesforce.
- Follow up on previous leads and calls to encourage appointments.
- Provide exceptional customer service to enhance customer experience and satisfaction.
- Collaborate with team members to achieve individual and team targets.
Requirements
- Proven experience in a high volume outbound call center; preferably in sales, collections, retention or appointment setting.
- Excellent verbal communication skills with a pleasant phone demeanor.
- Strong persuasive skills with the ability to influence customer decisions.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Experience with CRM software and data entry is a plus.
- Ability to handle objections and rejections with professionalism.
- Strong organizational skills and the ability to manage time efficiently.
Benefits
- 401(k) with matching program
- Competitive hourly wage with performance-based incentives
- Comprehensive health, dental, and vision insurance packages
- Health savings account
- Paid time off
- Entirely remote work
- Professional development and training programs to enhance your skills
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationpersuasive skillsattention to detailprofessionalismorganizational skillstime management