About the role
- Oversee a Marketing Coordinator who responds within 24 hours to every online question/concern/feedback.
- Utilize and own Jacuzzi Bath Remodel’s review management software, GatherUp, to document, track, and reply to reviews.
- Work closely with customer care to provide quick resolution to customer complaints from online channels per the review management process.
- Maintain an upbeat and healthy online community experience for the JBR brand.
- Oversee weekly reporting to showcase review statuses and performance.
- Own Jacuzzi Bath Remodel’s numerous social media accounts.
- Grow the brand’s online presence and build community through social media.
- Strategize for unique ways to engage and drive leads online.
- Build monthly plans for our channels and execute.
- Develop a monthly report to show leadership the growth behind social media efforts.
- Maintain weekly reporting on JBR’s national and local websites.
- Conduct regular audits of all web properties to ensure brand consistency and legal compliance.
- Organize a task force of team members to support Baths for the Brave, an annual event.
Requirements
- Bachelor’s degree in business, marketing, creative writing, or journalism
- 2-5 years of experience managing social media for a brand.
- Must have experience with the following programs: Google Analytics, Google Search Console, Google/Microsoft Ads, Salesforce and Canva.
- Previous experience utilizing GatherUp is a plus.
- Ability to work independently with excellent project and time management skill.
- Experience working with multiple business stakeholders.
- Inspiring, engaging, and clear written and verbal communication skills.
- Excellent problem-solving skills with ability to manage and prioritize multiple projects.
- Paid time off (PTO)
- 401(k) with matching program
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
social media managementproject managementreview managementreportingauditinglead generationcontent creationdata analysiscustomer complaint resolutionbrand consistency
Soft skills
excellent communicationproblem-solvingtime managementindependenceteam collaborationcreativityengagementinspirationorganizationprioritization