Senior Manager – Managed Services
Connor Group
National Service Manager
Jacuzzi Group
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, mentor, and manage a team of service technicians and subcontractors.
- Set performance goals, conduct evaluations, and ensure team alignment with company standards.
- Oversee service and rework activities.
- Manage inbound service requests and repair activities.
- Maintain high levels of customer service and satisfaction.
- Act as a point of escalation for complex service issues.
- Develop and implement customer service improvement strategies.
- Develop and execute strategic business plans for service operations.
- Collaborate with production and technical teams to support new product introductions and training.
- Monitor service performance.
- Provide regular reports to senior management.
- Meet with local teams to review services.
- Ensure compliance with safety regulations.
- Responsible for hiring, training and onboarding.
Requirements
- 5+ years of experience in a service leadership role, preferably within the construction, plumbing, HVAC, or bath industries
- Proven ability to develop and implement a service program from the ground up
- Strong background in plumbing or construction; journeyman-level experience is highly preferred
- Experience managing teams and service operations across multiple markets.
- Comfortable handling escalated customer issues and ensuring timely, professional resolution
- Skilled in people management, including hiring, coaching, and developing teams
- High level of accountability, with a strong sense of ownership and responsibility
- Possess strong interpersonal and communication abilities.
- Demonstrate exceptional problem-solving and decision-making skills.
- Capable of performing under pressure and managing stress effectively.
- Must be highly organized and capable of multitasking.
Benefits
- Paid time off (PTO)
- 401(k) with matching program
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service program developmentteam managementcustomer service improvement strategiesperformance monitoringproblem-solvingdecision-makingmultitaskingsafety complianceservice operations managementtechnical training
Soft skills
leadershipmentoringcommunicationinterpersonal skillsaccountabilityownershipstress managementorganizational skillscoachingcustomer issue resolution
