Director, Imaging Implementations
Jacobian
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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Job Level
Tech Stack
About the role
- Lead, develop, and scale a high-performing team of project managers, technical engineers, and implementation consultants supporting Fluency for Imaging and Fluency Direct deployments
- Oversee end-to-end implementation delivery of Fluency for Imaging across the United States, Canada, and Europe, ensuring adherence to scope, budget, and timelines
- Oversee implementation of Fluency Direct across the United States and Canada with the same rigor and accountability
- Drive standardization of implementation methodologies, tools, and best practices specific to radiology reporting, dictation workflows, and clinical documentation optimization
- Lead change management and adoption efforts among radiologists, ensuring effective training and long-term utilization of speech recognition and AI capabilities
- Partner with Sales and Solutions teams during pre-sales to support solution design, technical validation, and accurate scoping
- Collaborate with Product and Engineering to incorporate client feedback, regulatory requirements, and workflow enhancements into the product roadmap
- Establish and maintain implementation best practices, methodologies, and delivery frameworks
- Identify and proactively mitigate risks related to system implementation, including user adoption, voice recognition accuracy, and system performance
- Serve as executive sponsor for key customer implementations and manage escalations to successful resolution
- Track, analyze, and report on key performance indicators, including customer satisfaction, team utilization, and project throughput
- Ensure compliance with healthcare regulations, contractual obligations, data privacy standards, and organizational policies
- Drive client satisfaction through strong governance, proactive communication, and disciplined execution
Requirements
- 10+ years of experience in healthcare IT, with a focus on radiology, clinical documentation, or speech recognition solutions
- 5+ years of leadership experience managing high-performing, high-volume implementation or professional services teams
- Strong understanding of radiology workflows, including dictation, reporting, and results distribution
- Experience with speech recognition technologies (front-end/back-end) and/or AI-driven clinical documentation solutions
- Strong understanding of project management methodologies (Agile, Waterfall, or hybrid)
- PMP, ITIL, or similar project management certification are considered a plus
Benefits
- Join a fast-growing healthcare technology company shaping the future of AI in radiology
- Work on meaningful products that improve radiology workflows and support better patient outcomes worldwide
- Be part of a mission-driven team that values trust, quality, collaboration, and innovation
- Enjoy flexible working hours and a hybrid work arrangement
- Competitive compensation and benefits package, including comprehensive health insurance, and a 401(k) with employer contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
speech recognition technologiesAI-driven clinical documentation solutionsproject management methodologiesAgileWaterfallimplementation methodologiesdictation workflowsclinical documentation optimizationrisk mitigationperformance analysis
Soft Skills
leadershipchange managementcommunicationcollaborationgovernancecustomer satisfactionproblem-solvingteam managementtrainingexecution
Certifications
PMPITIL