Client Success Manager
Jackrabbit Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage the client success function across both SMB and Enterprise segments.
- Directly manage SMB Account Managers responsible for client retention, satisfaction, and portfolio management.
- Directly manage Enterprise Strategic Account Executives responsible for Enterprise account management, PE sales, and Franchise expansion.
- Set clear goals, KPIs, and performance metrics for both SMB and Enterprise teams aligned to retention, expansion, and client satisfaction targets.
- Conduct regular one-on-one sessions focused on skill development, goal achievement, and career growth.
- Overall accountability for retention, growth, and long-term satisfaction across our entire client base.
Requirements
- 6-8 years in SaaS client success, account management, or sales with a proven track record of retention and growth
- 3+ years of people management experience, including direct reports and team development
- Demonstrated success in building and leading client success teams across multiple market segments
- Experience managing both Enterprise and SMB client portfolios or teams
- Proven track record of developing scalable processes and driving operational improvements
- Strong analytical skills with experience using data to drive strategy and measure performance
- Experience with CRM systems (HubSpot preferred) and customer success platforms
- Team leadership experience with responsibility for hiring, developing, and evaluating direct reports
- Process development and implementation background with the ability to scale operations
- Bachelor's degree in Business, Marketing, or related field preferred.
Benefits
- Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
- Company-Paid Disability and Life Insurance.
- Opportunity to elect Critical Illness and Accident Insurance.
- Confidential access to legal and life counseling and mental health support available 24/7.
- 401(k) with a generous company match, access to financial planning.
- Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
- Annual allowance for professional development.
- Paid Time to volunteer in your community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSaccount managementclient successdata analysisoperational improvementsprocess developmentperformance metricsKPI settingportfolio management
Soft skills
team leadershippeople managementskill developmentgoal achievementclient retentionclient satisfactionstrategic thinkingcommunicationcoaching