Jackrabbit Technologies

Client Success Manager

Jackrabbit Technologies

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $105,000 per year

About the role

  • Lead and manage the client success function across both SMB and Enterprise segments.
  • Directly manage SMB Account Managers responsible for client retention, satisfaction, and portfolio management.
  • Directly manage Enterprise Strategic Account Executives responsible for Enterprise account management, PE sales, and Franchise expansion.
  • Set clear goals, KPIs, and performance metrics for both SMB and Enterprise teams aligned to retention, expansion, and client satisfaction targets.
  • Conduct regular one-on-one sessions focused on skill development, goal achievement, and career growth.
  • Overall accountability for retention, growth, and long-term satisfaction across our entire client base.

Requirements

  • 6-8 years in SaaS client success, account management, or sales with a proven track record of retention and growth
  • 3+ years of people management experience, including direct reports and team development
  • Demonstrated success in building and leading client success teams across multiple market segments
  • Experience managing both Enterprise and SMB client portfolios or teams
  • Proven track record of developing scalable processes and driving operational improvements
  • Strong analytical skills with experience using data to drive strategy and measure performance
  • Experience with CRM systems (HubSpot preferred) and customer success platforms
  • Team leadership experience with responsibility for hiring, developing, and evaluating direct reports
  • Process development and implementation background with the ability to scale operations
  • Bachelor's degree in Business, Marketing, or related field preferred.
Benefits
  • Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
  • Company-Paid Disability and Life Insurance.
  • Opportunity to elect Critical Illness and Accident Insurance.
  • Confidential access to legal and life counseling and mental health support available 24/7.
  • 401(k) with a generous company match, access to financial planning.
  • Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
  • Annual allowance for professional development.
  • Paid Time to volunteer in your community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSaccount managementclient successdata analysisoperational improvementsprocess developmentperformance metricsKPI settingportfolio management
Soft Skills
team leadershippeople managementskill developmentgoal achievementclient retentionclient satisfactionstrategic thinkingcommunicationcoaching