Claims Specialist
Jack's Family Restaurants, LP
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • Alabama • United States
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About the role
- Manage the full lifecycle of all workers’ compensation and general liability claims from initial report through closure
- Ensure all claims are reported promptly and accurately to insurance carriers and third-party administrators (TPAs)
- Serve as the primary point of contact with brokers, insurance adjusters, and legal partners
- Monitor claim status, reserves, and trends; proactively follow up on outstanding items to move claims toward resolution
- Maintain organized, accurate, and confidential claim files and documentation
- Collect, review, and submit required documentation including incident reports, witness statements, medical records (as applicable), wage statements, and investigative materials
- Partner with operations leadership to ensure timely completion of incident documentation
- Track deadlines and ensure compliance with state reporting requirements
- Prepare regular claims reports for your Supervisor, including open claims summaries, aging reports, and reserve tracking
- Coordinate return-to-work documentation and transitional duty tracking in partnership with field leadership
Requirements
- High School Diploma or equivalent
- Minimum 3–5 years of experience in restaurant and/or retail
- Multi-unit or restaurant/retail environment experience preferred
- Strong organizational skills with the ability to manage multiple active claims simultaneously
- High attention to detail and documentation accuracy
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with HRIS or claims management systems preferred
- Ability to analyze data and prepare summary reports for leadership review
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementdata analysisreport preparationdocumentation accuracyincident reporting
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationmulti-tasking