Global Customer Quality Manager
Jabil
full-time
Posted on:
Location Type: Hybrid
Location: St. Petersburg • Florida • Utah • United States
Visit company websiteExplore more
About the role
- Develop, implement, and maintain global customer quality strategies, policies, and procedures in alignment with Jabil's overall quality management system.
- Serve as the primary point of contact for assigned key customers regarding all quality-related matters, including performance reviews, issue resolution, and corrective actions.
- Lead and facilitate cross-functional teams (e.g., engineering, manufacturing, supply chain) to investigate, analyze, and resolve complex customer quality issues, ensuring timely and effective solutions.
- Manage and drive the customer complaint process, from initial receipt and investigation to root cause analysis, corrective and preventive action implementation, and verification of effectiveness.
- Monitor and report on key customer quality metrics, identifying trends and proactively implementing improvements.
- Conduct regular customer quality reviews, presenting performance data, improvement initiatives, and addressing any concerns.
- Collaborate with operations teams to understand customer requirements and ensure quality expectations are met throughout the product lifecycle.
- Participate in new product introduction (NPI) processes to ensure design for quality and manufacturability, and to establish robust quality control plans.
- Drive continuous improvement initiatives based on customer feedback, internal audits, and industry best practices.
- Support and participate in external customer audits and assessments, ensuring compliance with customer-specific requirements.
- Mentor and develop quality team members, fostering a culture of continuous improvement and customer focus.
- Travel internationally as required to support customer engagements and global quality initiatives.
Requirements
- Bachelor's degree in Engineering (Electrical, Mechanical, Industrial), Quality Management, or a related technical field
- Minimum of 8-10 years of progressive experience in quality management within a manufacturing environment, preferably in electronics manufacturing services (EMS) or a similar high-volume, complex manufacturing industry.
- Prior experience in Renewables Energy industry is highly preferred.
- Proven experience in a global customer-facing quality role, with a strong track record of building and maintaining effective customer relationships.
- In-depth knowledge of quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001) and associated tools (e.g., FMEA, SPC, MSA, 8D, PPAP).
- Demonstrated expertise in root cause analysis methodologies and corrective/preventive action processes.
- Strong analytical skills with the ability to interpret complex data, identify trends, and drive data-driven decision-making.
- Excellent communication, presentation, and interpersonal skills with the ability to effectively interact with all levels of an organization and external customers.
- Proven leadership and team management skills, with the ability to influence and motivate cross-functional teams.
- Ability to travel up to 25-30% of the time.
- Six Sigma Green Belt or Black Belt certification preferred.
- ASQ certifications (e.g., CQM/OE, CQA) highly desirable.
- Proficiency in English required; additional language skills are a plus.
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality managementroot cause analysiscorrective actionpreventive actiondata analysisFMEASPCMSA8DPPAP
Soft Skills
communicationpresentationinterpersonal skillsleadershipteam managementanalytical skillscustomer relationship managementcross-functional collaborationmentoringcontinuous improvement
Certifications
Six Sigma Green BeltSix Sigma Black BeltCQM/OECQA