Jabil

Customer Success Manager – Robotics, SaaS Hybrid Solutions

Jabil

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,500 - $207,900 per year

About the role

  • Develop and nurture strong, long-lasting relationships with assigned customer accounts, acting as a trusted advisor and primary point of contact.
  • Proactively engage with customers to understand their business objectives, challenges, and evolving needs, aligning Jabil's offerings to achieve desired outcomes.
  • Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and present new solutions.
  • Collaborate cross-functionally with sales, operations, engineering, and product teams to ensure timely and effective resolution of customer issues and requests.
  • Monitor customer health, proactively identify at-risk accounts, and develop strategies to mitigate churn and drive retention.
  • Identify opportunities for account growth and expansion, working closely with the sales team to facilitate upselling and cross-selling.
  • Provide training and support to customers on products, services, and processes.
  • Gather customer feedback and insights, communicating them internally to drive continuous improvement in products and services.
  • Prepare and present reports on customer success metrics, account health, and key initiatives to internal stakeholders.

Requirements

  • Bachelor's degree preferred.
  • 5+ years of experience in customer success, account management, or a client-facing role within the SAAS, Retail/CPG, or technology sector.
  • Proven track record of building and maintaining strong customer relationships and driving customer satisfaction.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively at all levels.
  • Strong analytical and problem-solving abilities, with a data-driven approach to customer success.
  • Ability to understand complex technical and business requirements and translate them into actionable solutions.
  • Expertise in CRM software (e.g., Salesforce) and Microsoft Office Suite.
  • Ability to travel as needed (approximately 20%) to customer sites and Badger/Jabil locations.
Benefits
  • Competitive Base Salary
  • Bonus
  • Long Term Incentives
  • Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
  • 401K Match
  • Employee Stock Purchase Plan
  • Paid Time Off
  • Tuition Reimbursement
  • Life, AD&D, and Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Pet Insurance
  • Adoption Assistance
  • Annual Merit Increases
  • Community Volunteer Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisproblem-solvingupsellingcross-sellingbusiness reviewscustomer feedback analysistechnical requirements translation
Soft Skills
communicationpresentationinterpersonal skillsinfluencenegotiationrelationship buildingcustomer satisfaction focuscollaborationstrategic thinking