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Customer Quality Manager, International Accounts
J.R. Simplot CompanyCustomer Quality Manager overseeing international accounts at J.R. Simplot Company.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceFood SafetyPolicy CreationProcedure ReviewCustomer Relationship ManagementTrainingComplianceProduct Recall ManagementMarket Withdrawal ManagementSpecification Management
Soft Skills
CommunicationCollaborationLeadershipCustomer FocusProblem SolvingInterpersonal SkillsAdaptabilityTime ManagementTeamworkAttention to Detail
Industry Keywords
International AccountsGlobal PotatoContractual ObligationsStakeholder EngagementQuality and Technical ExpertiseFood Safety PoliciesQuality PoliciesCustomer ExpectationsMarket IssuesTraining on Specifications
About the role
Key responsibilities & impact- The Customer Quality Manager International Accounts is responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related to international accounts.
- Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
- Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
- Coordinate with the Senior Manager Customer Quality, Senior Manager Food Safety, Senior Director Food Safety & Quality, and the factory for product recalls or market withdrawals.
- Provide support for all quality and food safety responsibilities related to international accounts.
- Communicate updates from customers to the Operations/Factories, Food Safety & Quality Team, and all other impacted stakeholders.
- Collaborate with the internal Sales Team to provide training on quality and specification expectations and mitigate issues arising in the market.
- Lead by example in being ‘customer-obsessed’ and serve as the quality and technical expert for customers and the industry.
Requirements
What you’ll need- Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience.
- 5+ years related experience and/or training.
- Ability to work in various time zones and attend meetings outside typical business hours.
- Travel is expected to be about 40% annually.
Benefits
Comp & perks- Good written and verbal communication skills are necessary.
- A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel are desired.