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Customer Quality Manager, International Accounts
J.R. Simplot CompanyCustomer Quality Manager overseeing international accounts at J.R. Simplot Company.
About the role
Key responsibilities & impact- The Customer Quality Manager International Accounts is responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related to international accounts.
- Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
- Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
- Coordinate with the Senior Manager Customer Quality, Senior Manager Food Safety, Senior Director Food Safety & Quality, and the factory for product recalls or market withdrawals.
- Provide support for all quality and food safety responsibilities related to international accounts.
- Communicate updates from customers to the Operations/Factories, Food Safety & Quality Team, and all other impacted stakeholders.
- Collaborate with the internal Sales Team to provide training on quality and specification expectations and mitigate issues arising in the market.
- Lead by example in being ‘customer-obsessed’ and serve as the quality and technical expert for customers and the industry.
Requirements
What you’ll need- Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience.
- 5+ years related experience and/or training.
- Ability to work in various time zones and attend meetings outside typical business hours.
- Travel is expected to be about 40% annually.
Benefits
Comp & perks- Good written and verbal communication skills are necessary.
- A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel are desired.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AssuranceFood SafetyPolicy CreationProcedure ReviewCustomer Relationship ManagementTrainingComplianceProduct Recall ManagementMarket Withdrawal ManagementSpecification Management
Soft Skills
CommunicationCollaborationLeadershipCustomer FocusProblem SolvingInterpersonal SkillsAdaptabilityTime ManagementTeamworkAttention to Detail