Customer Quality Manager – National Accounts, Americas

J.R. Simplot Company

Customer Quality Manager ensuring compliance with quality and food safety standards for national accounts. Managing customer relationships and supporting product safety within the Global Potato factories.

Posted 6/5/2026full-timeCaldwell • Idaho • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related national accounts customers in the Americas.
Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
Support customer audits and new facility/production line approval.
Ensure products distributed to customers are safe, meet regulatory requirements, and are manufactured in accordance with customers' requirements and Simplot’s high-quality standards.
Provide training on quality and specification expectations.
Mitigate issues arising in the market.
Facilitate and resolve customer complaints in partnership with sales and factory teams.

Requirements

What you’ll need

Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience
5+ years related experience and/or training
Good written and verbal communication skills
A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality AssuranceFood SafetyRegulatory ComplianceCustomer AuditsTrainingIssue MitigationSpecification Management

Soft Skills

CommunicationCustomer Relationship ManagementProblem Solving