J.R. Simplot Company

Customer Service Specialist

J.R. Simplot Company

full-time

Posted on:

Location Type: Office

Location: Boise • Idaho • United States

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Job Level

Junior

About the role

  • Deliver exceptional service and product support to assigned customer accounts
  • Manage the full order lifecycle, ensuring accuracy across pricing and documentation
  • Proactively resolve issues that impact the customer experience
  • Serve as the primary daily contact for internal and external customers
  • Coordinate with production planning, inventory, transportation, and warehouse teams
  • Identify, track, and resolve customer shipment issues, deductions, short payments, and rebills to final resolution
  • Document customer interactions, cases, and account information in Salesforce to support trend analysis and proactive customer management.

Requirements

  • College Degree or equivalent
  • 1+ years of related experience in customer service, sales support, supply chain, or a similar role
  • Strong written and verbal communication skills with the ability to manage urgent requests and work through ambiguity
  • Working knowledge of JDE, Salesforce, pricing and deduction management systems, and financial processes, including basic accounting principles
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and Power BI with the ability to analyze and present moderately complex data.
Benefits
  • The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales supportsupply chainpricing managementdeduction managementbasic accounting principlesdata analysisPower BI
Soft Skills
written communicationverbal communicationproblem resolutioncustomer experience managementability to manage urgent requestsability to work through ambiguity
Certifications
College Degree