J.R. Simplot Company

HR Solutions Analyst

J.R. Simplot Company

full-time

Posted on:

Location Type: Office

Location: Boise • Idaho • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Serve as first point of contact for HR customer inquiries via various intake channels (e.g. phone, ticketing system)
  • Provide guidance to customers on HR procedures and compliance
  • Research customer requests to ensure accurate information and resolutions are provided
  • Collects, validates, analyzes, and processes data for established HR procedures
  • Assists with preparation of internal communication regarding HR procedures and compliance
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating and retiring service center knowledge documentation
  • Facilitate inquiries to and from vendors
  • Escalate Tier 2 inquiries to HRS Administrator
  • Escalate unresolved issues to COE or Business HR
  • Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
  • Demonstrate a level of maturity and expertise to support customer’s holistic issue
  • Support transactional activities as required during times when inquiry volume is low
  • Surface process improvement and service offering changes

Requirements

  • Bachelor's Degree (B.A. or B.S.) from 4 year college or university
  • 3+ years related experience and/or training
  • Bilingual (Spanish/English) - exceptional verbal and written communication skills
  • HR and HRIS experience
  • Proficiency with Microsoft Office products
  • Strong organizational skills and attention to detail
  • Experience working successfully in a collaborative, team-oriented environment
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR procedurescompliancedata analysisknowledge management systemscase management systemsHRISMicrosoft Office
Soft skills
customer servicecommunicationorganizational skillsattention to detailcollaborativeproblem-solving
Certifications
Bachelor's Degree