J-Mack Technologies, LLC

Support Engineer

• Respond to end-user requests for technical assistance using established manuals and scripted responses.
• Effectively interact with customers to diagnose and address issues in a professional and timely manner.
• Identify and escalate unresolved or complex issues to the appropriate engineering support team.
• Accurately input data into a variety of business software systems and networks.
• Conduct routine data management activities under the supervision of senior staff.
• Maintain data integrity and support quality control processes as directed.
• Perform routine database administration tasks under the supervision of a Database Administrator.
• Log and maintain accurate database administration records and activity logs.
• Support senior database staff with day-to-day operational needs as assigned.

IT Support Technician

Data Analyst

• Analyze and prepare data needed for modeling and ad hoc analyses
• Develop advanced algorithms that solve problems of large dimensionality in a computationally efficient and statistically effective manner
• Implement statistical and data mining techniques (e.g., hypothesis testing, machine learning, and retrieval processes) on large amounts of data to identify trends, patterns, and other relevant information
• Collaborate with clients and other stakeholders to effectively integrate and communicate analysis findings
• Evaluate emerging datasets and technologies that may supplement existing analytical platforms

IT Support Technician

Junior Data Analyst