Customer Service Representative, Part Time

J.J. McDonnell & Co Inc

Customer Service Representative providing exceptional service in seafood order processing and customer communications. Responsible for managing orders, communicating with customers, and collaborating with internal teams.

Posted 4/24/2026part-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Delivering exceptional service to both Foodservice and National Retail customers through accurate order processing.
Process customer orders from entry to delivery, ensuring accuracy and timeliness.
Verify and update customer order guides, pricing, and cost changes.
Handle inbound/outbound calls, emails, and walk-in customer interactions professionally.
Accurately enter and verify orders, adjustments, and credits in SeaSoft and customer ERP systems.
Coordinate with transportation and operations to ensure timely deliveries.

Requirements

What you’ll need

3–5 years of experience in customer service, sales support, or order fulfillment—preferably in seafood, food distribution, or logistics.
ERP system experience (SeaSoft preferred).
Working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
Excellent verbal and written communications skills.
Bilingual in English/Spanish a plus.
High accuracy in data entry and order verification.
Strong analytical, problem-solving, and organizational skills.
Team-oriented with strong collaboration skills.
Ability to work collaboratively with cross-functional teams.

Benefits

Comp & perks

401(k) plan
Other employee perks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order processingdata entryorder verificationanalytical skillsproblem-solving skillsorganizational skills

Soft Skills

customer servicecommunication skillscollaboration skillsteam-oriented