Client Manager I – ICS

J.B. Hunt Transport Services, Inc.

Client Manager I liaising between J.B. Hunt and customers for satisfaction and account growth.

Posted 5/28/2026full-timePico Rivera • California • 🇺🇸 United StatesJunior💰 $57,500 - $71,800 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TransportationLogisticsSalesAccount ManagementContract ComplianceBillingReportingProject ExecutionCustomer SolutionsRoot Cause Analysis

Soft Skills

Customer SatisfactionRelationship ManagementCommunicationProblem SolvingAdaptabilityInfluencing TacticsInterpersonal SkillsOrganizational SkillsPresentation SkillsAccuracy

Certifications & Qualifications

High School DiplomaGEDBachelor's Degree

Industry Keywords

Business AdministrationSupply ChainDynamic Work EnvironmentClient RelationsStakeholder ManagementProfit LevelsService LevelsAccount OwnershipCustomer Needs AssessmentSpecial Projects

About the role

Key responsibilities & impact

Liaising between core stakeholder groups within J.B. Hunt and the customer
Aligning expectations and objectives to maintain and exceed customer satisfaction
Acting as internal owner of an account and working with assigned customer(s)
Ensuring uniformity in business practices, support needs, resolving issues, and overall relationship management
Driving retention and growth of current business to maintain and exceed profit levels
Participating in the execution of special projects for clients
Monitoring billing and receivables and working with internal teams to ensure contract compliance
Developing and implementing uniform practices for high service levels from account locations
Presenting to clients regularly and conducting reporting/presentations for internal and external audiences

Requirements

What you’ll need

High school diploma/GED
1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Willingness to travel dependent on account need
Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field (preferred)
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions
Effectively transmit, receive, and accurately interpret ideas, information, and needs
Ability to adapt to a dynamic work environment and shifting priorities and directives
Knowledge of effective influencing tactics and strategies
Foundational skills in assessing customer needs and providing solutions for them
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers

Benefits

Comp & perks

medical benefit
dental benefit
vision benefit
401(k) retirement plan
life insurance
short-term and long-term disability coverage
paid time off commensurate with tenure (includes vacation and sick time)
six weeks of paid maternity leave along with two weeks of paid parental leave
six paid holidays annually