Account Manager

iwoca

Account Manager at iwoca, responsible for nurturing relationships with SMEs. Explaining complex products, maximizing revenue, and leading customer journey from onboarding to retention.

Posted 7/6/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £41,000 per yearWebsite

About the role

Key responsibilities & impact

Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth.
You’ll have control of the end-to-end customer journey from on-boarding to retention.
Building and maintaining strong, long-lasting relationships with small businesses.
Helping them achieve their goals with the support of iwoca.
Converting customers and maximising revenue, from onboarding of new prospects to nurturing a portfolio of existing customers whilst managing businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.

Requirements

What you’ll need

Proven customer relationship management experience.
Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
Experience explaining complex products and services to customers.
A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.
Bonus: Experience working in financial services.
A strong background in compliance and call QA.
Understanding on the lending/loan market.

Benefits

Comp & perks

Flexible working hours.
Medical insurance from Vitality, including discounted gym membership.
A private GP service (separate from Vitality) for you, your partner, and your dependents.
25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
A one-month, fully paid sabbatical after four years.
Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
3% Pension contributions on total earnings.
An employee equity incentive scheme.
Generous parental leave and a nursery tax benefit scheme to help you save money.
Electric car scheme and cycle to work scheme.
Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.
A learning and development budget for everyone.
Company-wide talks with internal and external speakers.
Access to learning platforms like Treehouse.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Journey ManagementProduct ExplanationRevenue MaximizationOnboarding ProcessesPortfolio Nurturing

Soft Skills

Brilliant CommunicationGrowth MindsetTeam CollaborationCustomer Delight