Collections & Recoveries Advisor

iwoca

Collections & Recoveries Advisor at iwoca, resolving loan repayment issues for SMEs. Engaging customers through proactive communication and supporting with tailored repayment solutions.

Posted 7/6/2026full-timeLeeds • 🇬🇧 United KingdomJunior💰 £28,500 - £33,000 per yearWebsite

About the role

Key responsibilities & impact

Speaking with business customers who have fallen behind on their loan repayments.
Having direct, sometimes difficult conversations to understand why a payment has been missed.
Discussing options to recover what's owed.
Building relationships with customers in early arrears.
Understanding each customer's unique circumstances and discussing solutions available to them.
Managing customer expectations and following up when an arrangement is broken.
Keeping clear, accurate notes and staying on top of follow-ups and emails each day.

Requirements

What you’ll need

Resilience, and the ability to stay calm and professional in difficult or confrontational conversations.
Comfortable working towards individual targets and KPIs.
A patient, empathetic and professional manner, especially in difficult conversations.
Strong communication skills on both phone and email.
High levels of accuracy and attention to detail.
The ability to deal with a variety of challenges, innovate and think on your feet.
Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment (desirable).
Experience collecting business debt (desirable).
Insolvency or litigation experience (desirable).
A track record of managing a large portfolio of debts (desirable).
Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs (desirable).

Benefits

Comp & perks

Flexible working hours.
Medical insurance from Vitality, including discounted gym membership.
A private GP service (separate from Vitality) for you, your partner, and your dependents.
25 days’ holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
A one-month, fully paid sabbatical after four years.
Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
3% Pension contributions on total earnings.
An employee equity incentive scheme.
Generous parental leave and a nursery tax benefit scheme to help you save money.
Electric car scheme and cycle to work scheme.
Two company retreats a year: we’ve been to France, Italy, Spain, and further afield.
A learning and development budget for everyone.
Company-wide talks with internal and external speakers.
Access to learning platforms like Treehouse.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Debt CollectionPortfolio ManagementInsolvency ExperienceLitigation ExperienceBusiness Debt Recovery

Soft Skills

ResilienceEmpathyPatienceProfessionalismProblem-Solving