Patient Account Specialist

IVX Health

Patient Account Specialist supporting billing and revenue operations for patients at IVX Health. Proactively addressing billing inquiries and enhancing patient financial experiences in a remote role.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner.
Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows.
Identify and assist patients with copay assistance programs, grants, and financial support resources.
Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines.
Support overall department goals by collaborating with internal teams to enhance the patient financial experience.

Requirements

What you’ll need

2–3 years of clerical or administrative experience in a healthcare setting (strongly preferred)
High school diploma or equivalent
Strong understanding of coinsurance, deductibles, and copays
Familiarity with payer portals such as NaviNet, Availity, and EOBs
Experience working within HIPAA, Medicare, and insurance compliance frameworks
Tech-savvy with proficiency in Microsoft Outlook and Office
Excellent communication skills, a collaborative spirit, and a positive, proactive mindset.

Benefits

Comp & perks

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Account ResolutionCoinsurance UnderstandingDeductible KnowledgeCopay AssistanceFinancial Support Resources

Soft Skills

Excellent CommunicationCollaborative SpiritPositive MindsetProactive Approach