iVerify

Compliance

• Lead and support Governance, Risk, and Compliance (GRC) initiatives, including policy development, control assessments, and audit readiness.
• Own and manage responses to customer and vendor security questionnaires, ensuring timely, accurate, and consistent communication.
• Collaborate with cross-functional teams (Security, Finance, Engineering, Product, and Sales) to maintain compliance with frameworks such as SOC 2, ISO 27001, and GDPR.
• Support third-party risk management activities, including vendor assessments and remediation tracking.
• Monitor regulatory and compliance developments to ensure internal policies and controls remain current.
• Assist in preparing evidence for internal and external audits and certifications.
• Contribute to security awareness and training programs.
• Manage GRC operations, maintaining policies, procedures, and evidence in Vanta to ensure continuous compliance with frameworks.
• Review and update security controls in Vanta, ensuring all systems and integrations remain connected and compliant.
• Monitor compliance tasks and remediation tickets in Vanta, following up with internal stakeholders to ensure timely completion.
• Respond to customer and vendor security questionnaires, collaborating with Product, Engineering, and Legal teams for accurate and efficient responses.
• Prepare and organize audit evidence for compliance and privacy, ensuring readiness for internal and external audits.
• Conduct regular risk assessments, document findings, and track mitigation efforts.
• Support third-party risk management – perform vendor reviews/assessments, track projects, and follow up on remediation actions.
• Monitor regulatory updates and recommend changes to internal policies or controls as needed.
• Assist with security awareness training and ongoing employee compliance efforts.

Senior Analyst – Governance, Risk, Compliance

Technical Customer Success

• Lead technical onboarding projects for new customers: deployment planning, integrations, enrollment, and security best practices.
• Project-manage time-to-value, coordinating across customer teams and internal stakeholders.
• Drive customer deployment goals (e.g. user/device enrollment, endpoint coverage) to ensure customers realize full ROI.
• Provide proactive guidance and training for ongoing usage.
• Serve as the trusted advisor to key stakeholders.
• Establish regular check-ins (ie QBRs) and provide insights to maximize product value.
• Design and launch our CSAT / NPS programming.
• Own renewals for assigned accounts.
• Identify upsell/cross-sell opportunities (e.g. additional features, licenses) and collaborate with Sales to win.
• Act as a first-line technical contact for support submissions.
• Troubleshoot and resolve common issues and coordinate with Product/Engineering for advanced cases.
• Capture and prioritize customer feedback to inform roadmap and product improvements.
• Partner with Product to close the loop with customers.

Technical Customer Success Manager

Sales Engineer

• Manage the mid-pipeline sales process as the technical point person for prospects and current customers.
• Collaborate closely with Account Executives to communicate the value of iVerify's mobile security products.
• Guide customers through technical evaluations, addressing unique challenges and demonstrating how solutions meet their needs.
• Execute strategic sales plans to achieve company targets and expand global customer base across industries including tech, government, non-profits.
• Engage current and prospective customers through the sales cycle and advance efficiency and speed of the sales process.
• Conduct demonstrations and presentations to showcase solutions to technical and non-technical audiences.
• Collaborate with Co-Founders, marketing and engineering to create compelling sales materials and campaigns.
• Provide expert-level support to customers during the sales process and support key customers with technical guidance and troubleshooting.
• Own and manage a smooth onboarding experience for all customers and build strong client relationships as a trusted advisor.
• Track sales activities and report on progress using CRM software and stay up-to-date with industry trends and emerging threats.