Senior Manager – Tech Governance

iugu

Head of Tech Governance at iugu structuring efficient technology management with emphasis on metrics. Elevating operational maturity with frameworks and best practices in a fintech environment.

Posted 7/24/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology governance and engineering operations, with a strong focus on implementing ITIL and SRE practices to enhance software development and operational efficiency. Proven ability to drive continuous improvement through metrics-driven management and effective team training.

Highest-signal resume keywords

IT GovernanceEngineering OperationsITIL FrameworkDORA Metrics ManagementLeadership By Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Development Lifecycle (SDLC)Service ManagementSRE PracticesAutomationObservabilityCI/CDValue Stream MappingProcess StandardizationEngineering MetricsAI Tools in Development

Soft Skills

Excellent CommunicationTeam Training and DevelopmentChange Management

Tools & Technologies

DashboardsMarket Tools EvaluationCode AssistantsTest AutomationAI-Assisted Code Review

Industry Keywords

Operational ExcellenceAgileLeanSecurity ComplianceCentral Bank Regulations

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Structure the company’s technology governance: define and implement methods, processes, policies and standards for the entire software development and operations lifecycle (SDLC).
Implement and evolve market frameworks, combining ITIL for service management (incidents, changes, problems, SLAs) and SRE practices for reliability (SLOs, error budgets, automation, observability).
Establish metrics-driven management: implement and track engineering indicators (DORA metrics — lead time, deployment frequency, MTTR, change failure rate), quality, availability and productivity, with dashboards and regular review rituals.
Identify bottlenecks and lead continuous improvement: map value streams, diagnose inefficiencies in processes and teams, and drive action plans with measurable impact.
Instill cadence and predictability in delivery, working both upstream (discovery, refinement, prioritization and planning) and downstream (delivery, deployment and operations), in partnership with Product and Engineering.
Train and develop teams in new practices, processes and tools, ensuring real adoption — not just documentation.
Support the incorporation of AI into the development cycle, in partnership with DevOps and Engineering: define usage guidelines and standards, support evaluation of market tools (code assistants, test automation, AI-assisted code review, agents), measure productivity impact and lead change management and team upskilling.
Act as a transformation agent, influencing squads, leadership and business areas, communicating progress and building sponsorship for changes.
Ensure adherence to security, compliance and regulatory requirements (Central Bank) in technology processes, in partnership with Security and Risk & Compliance teams.
Report the evolution of technology maturity to executive leadership, with clear goals and regular communication.

Requirements

What you’ll need

Strong experience (8+ years) in technology, with relevant background in IT governance, engineering operations, agile/lean or operational excellence in software companies.
Proven experience implementing processes and standardization in software engineering (SDLC), with measurable productivity and quality results.
Mastery of service management frameworks (ITIL) and familiarity with SRE and DevOps practices (SLOs, automation, observability, CI/CD).
Experience with engineering metrics management (DORA, flow metrics, SLAs/SLOs) and building executive dashboards.
Diagnostic capability: map value streams, identify bottlenecks and prioritize improvements by impact.
Leadership by influence: track record of driving cross-functional change in organizations, engaging technical teams and executives.
Familiarity with AI tools applied to software development and a vision for how to evolve the development cycle with them.
Excellent communication and the ability to train and develop teams.

Benefits

Comp & perks

Swile card credit of R$ 1.689,59 distributed as follows:
Meals and Food: R$ 772,99.
Mobility: R$ 496,97 for your commuting expenses, usable for any service in that category (Uber, 99, transit card top-ups, parking, etc.).
Additionally, an extra R$ 508,00 to use as you prefer among meals, food or mobility.
Bradesco Health and Dental plan: we offer options to help you take care of your health with more convenience.
TotalPass: platform with over 250 workout modalities available at thousands of partner gyms.
Vittude: booking psychological counseling with the professional of your choice, with a 40% discount on all sessions.
Life Insurance: we offer solutions to help you better handle everyday challenges.
Breakfast: daily for our iuguers to start the day well.
Fresh fruit: daily in the office.
Mini-market: daily convenience with snacks, ready meals and drinks for all tastes.
Childcare assistance: for parents.
Extended maternity leave: 180 days.
Parental leave: extended to 30 days.
Short-term incentive: based on goal achievement and individual performance evaluation.
Day off: during your birthday month.
iu+go: semiannual performance management program, with follow-up of your individual development plan (PDI).
iugu academy: a learning environment created by iugu! Through it you'll have access to regulatory content and specific learning tracks.
Partnerships: agreements with outstanding educational institutions — such as language schools and universities (exclusive discounts for iuguers and their dependents).