iugu

Senior Customer Success Analyst

iugu

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Active account portfolio management focused on retention and expansion;
  • Development of structured account plans;
  • Ongoing identification of cross-sell and upsell opportunities;
  • Proactive management of churn risk;
  • Leading renewals and repricing when necessary;
  • Strategic collaboration with internal teams to unlock growth.

Requirements

  • Experience managing B2B accounts;
  • Proven track record of revenue expansion;
  • Commercial mindset and results-oriented;
  • Comfortable engaging with executive stakeholders;
  • Ability to balance relationship management and performance;
  • Structured approach to metrics and CRM management;
  • Experience in fintech or payments;
  • Experience working in regulated environments;
  • Experience with aggressive Net Revenue Retention (NRR) targets.
Benefits
  • Bradesco Health and Dental Plan: options to help you take care of your health more conveniently.
  • TotalPass: platform with over 250 workout modalities available at thousands of partner gyms.
  • Vittude: schedule psychological consultations with the professional of your choice, with a 40% discount on all sessions.
  • Life Insurance: solutions to help you better manage everyday challenges.
  • Breakfast: provided daily so our iuguers can start the day right.
  • Fresh fruit: available daily in the office.
  • Mini-market: day-to-day convenience with snacks, packed meals, and drinks for all tastes.
  • Childcare allowance: for parents.
  • Extended maternity leave: 180 days.
  • Extended parental leave: 30 days.
  • Short-term incentive: based on goal achievement and individual performance evaluation.
  • Day off: on your birthday month.
  • iu+go: semi-annual performance management program with monitoring of your Individual Development Plan (IDP).
  • iugu Academy: a learning environment created by iugu. Through it, you will have access to regulatory content and tailored learning tracks.
  • Partnerships: agreements with educational institutions—such as language schools and universities (exclusive discounts for iuguers and their dependents).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account portfolio managementstructured account planscross-sell opportunitiesupsell opportunitieschurn risk managementrenewals managementrepricingmetrics managementCRM managementNet Revenue Retention (NRR)
Soft Skills
commercial mindsetresults-orientedrelationship managementperformance balancingengagement with executive stakeholdersstrategic collaborationproactive managementgrowth unlockingstructured approachidentification of opportunities