Senior Customer Success Analyst

iugu

Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.

Posted 4/12/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Active account portfolio management focused on retention and expansion;
Development of structured account plans;
Ongoing identification of cross-sell and upsell opportunities;
Proactive management of churn risk;
Leading renewals and repricing when necessary;
Strategic collaboration with internal teams to unlock growth.

Requirements

What you’ll need

Experience managing B2B accounts;
Proven track record of revenue expansion;
Commercial mindset and results-oriented;
Comfortable engaging with executive stakeholders;
Ability to balance relationship management and performance;
Structured approach to metrics and CRM management;
Experience in fintech or payments;
Experience working in regulated environments;
Experience with aggressive Net Revenue Retention (NRR) targets.

Benefits

Comp & perks

Bradesco Health and Dental Plan: options to help you take care of your health more conveniently.
TotalPass: platform with over 250 workout modalities available at thousands of partner gyms.
Vittude: schedule psychological consultations with the professional of your choice, with a 40% discount on all sessions.
Life Insurance: solutions to help you better manage everyday challenges.
Breakfast: provided daily so our iuguers can start the day right.
Fresh fruit: available daily in the office.
Mini-market: day-to-day convenience with snacks, packed meals, and drinks for all tastes.
Childcare allowance: for parents.
Extended maternity leave: 180 days.
Extended parental leave: 30 days.
Short-term incentive: based on goal achievement and individual performance evaluation.
Day off: on your birthday month.
iu+go: semi-annual performance management program with monitoring of your Individual Development Plan (IDP).
iugu Academy: a learning environment created by iugu. Through it, you will have access to regulatory content and tailored learning tracks.
Partnerships: agreements with educational institutions—such as language schools and universities (exclusive discounts for iuguers and their dependents).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account portfolio managementstructured account planscross-sell opportunitiesupsell opportunitieschurn risk managementrenewals managementrepricingmetrics managementCRM managementNet Revenue Retention (NRR)

Soft Skills

commercial mindsetresults-orientedrelationship managementperformance balancingengagement with executive stakeholdersstrategic collaborationproactive managementgrowth unlockingstructured approachidentification of opportunities