Own Dialogflow CX build-outs: intents, entities, parameters, pages/flows, route groups, events, slot-filling, and contextual handoffs
Implement secure fulfillment with Cloud Functions/Cloud Run, integrating REST/GraphQL/SDKs, CRMs, search/knowledge, and internal APIs (OAuth2, service accounts, IAM)
Design resilient conversation logic with a bias to task completion and low friction
Instrument analytics to track containment, goal completion, drop-offs, and misunderstanding hot-spots
Continuously tune NLU by training phrases, entity strategy, synonyms, test suites, confusion-matrix-driven improvements
Ship with confidence using Azure DevOps: CI/CD, versioning, environment promotion (dev/test/prod), and automated regression tests
Engineer for reliability and scale: timeouts, retries, idempotency, backoffs, and upstream dependency resilience
Protect user data: PII redaction, least-privilege IAM, Secret Manager, and compliance-aware logging/retention
Collaborate cross-functionally with UX writers/content designers on copy variants, tone, and accessibility; with product/BA on acceptance criteria and edge cases
Participate in discovery: clarify requirements, estimate work, surface tradeoffs (cost/latency/complexity), and suggest incremental, testable releases

Requirements

4–7+ years of Python experience building production backend or integration solutions
2+ years focused on Dialogflow (preferably CX)
Experience with concurrency (async/await), performance profiling, packaging and dependency management, robust testing (pytest, property-based), linting/formatting
Proficiency in LangChain / LangGraph
Experience in API/service development with FastAPI / Flask, gRPC, WebSockets / SSE; OpenAPI / Proto design
Hands-on with GCP services: Cloud Run/Functions, Cloud Build, Pub/Sub, Dataflow/Beam (streaming + batch), BigQuery, Secret Manager, IAM, Cloud Logging/Monitoring
Knowledge of networking and security: VPC, serverless VPC access, API Gateway/Apigee, IAM, service accounts, KMS/Secret Manager, Cloud Armor/WAF
Observability expertise: Cloud Logging/Monitoring, custom metrics/SLOs, Error Reporting, OpenTelemetry traces
Demonstrated NLU tuning and conversation design literacy
Proven experience integrating with enterprise APIs and handling auth, secrets, and observability
Clear communication with product/UX and a track record of delivery in ambiguous environments
Bilingual English proficiency.

Benefits

Health insurance
Professional development opportunities
Paid time off
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonDialogflow CXconcurrencyasync/awaitperformance profilingpytestLangChainFastAPIGCP servicesNLU tuning

Soft Skills

clear communicationcollaborationproblem-solvingadaptabilitycross-functional teamworkdelivery in ambiguous environmentsrequirements clarificationtradeoff analysisincremental release planninguser data protection