Service Manager

ITW

Service Manager leading a highly technical field service team at Hobart Service. Responsible for coaching technicians and ensuring customer satisfaction across branch operations.

Posted 7/30/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $75,680 - $113,520 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing a technical field service team, focusing on talent development, customer satisfaction, and operational efficiency. Proficient in service/product knowledge for commercial food equipment and experienced in managing financial metrics such as Profit & Loss statements.

Highest-signal resume keywords

Team ManagementCustomer SatisfactionProfit & Loss ManagementSales StrategyService/Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Profit & Loss ManagementCost ControlInventory ManagementKPI ManagementMechanical Aptitude

Soft Skills

CoachingTrainingTalent DevelopmentEmployee Engagement

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Field Service ManagementCommercial Food EquipmentCustomer DevelopmentAnnual Operating PlanLong Range Plan

About the role

Key responsibilities & impact

Developing, maintaining, and managing a highly technical field service team
Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.
Providing coaching and training on products, procedures, service repair techniques, and customer service
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels

Requirements

What you’ll need

High school diploma or GED with a minimum of 4 years of relevant experience
1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree
Previous management experience is required.
Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development