Field Service Technician

ITW

Field Service Technician providing remote technical support and maintenance for servo-hydraulic systems. Responsible for ensuring customer satisfaction across Northeastern territory in the United States.

Posted 7/30/2026full-timeRemote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electronic instrumentation maintenance and troubleshooting, with strong diagnostic skills and the ability to interpret mechanical drawings and electrical schematics. Proficient in providing technical support and managing service cases to meet performance metrics while ensuring adherence to safety standards.

Highest-signal resume keywords

Electronic Instrumentation MaintenanceTroubleshooting Mechanical & Electrical SystemsDiagnostic SkillsMicrosoft Office Suite ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Instrumentation MaintenanceTroubleshooting Mechanical SystemsTroubleshooting Electrical SystemsInterpreting Mechanical DrawingsInterpreting Electrical SchematicsPreventative MaintenanceSystem TestingCalibrationsUsing Hand ToolsUsing Precision Measuring Instruments

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsSelf-MotivatedProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteMicrosoft NavisionDynamics CRM

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Workplace Safety StandardsField-Based ExperienceService GrowthTravel RequirementsKey Performance Indicators

About the role

Key responsibilities & impact

Provide remote technical support via telephone and ticketing system
Perform routine preventative maintenance
Troubleshooting and full diagnostics of mechanical & electrical system failures
Provide formal service quotes to customers
Conduct full system testing and calibrations after repairs
Manage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs)
Manage travel schedule and expenses in line with ITW guidelines
Support service growth with the region

Requirements

What you’ll need

Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.
Demonstrated adherence to workplace safety standards and best practices.
Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.
Proficient in using hand tools, machine tools, and precision measuring instruments.
Excellent communication, interpersonal, and customer service skills with a professional demeanor.
Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed.
Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment.
Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus.
Valid driver’s license with a clean record.
Ability to travel within the United States up to 70% of the time.

Benefits

Comp & perks

Company-paid vehicle
7.5% 401K match
4 weeks of paid time off
10 paid company holidays
Recognition program
Competitive health insurance