Field Service Technician

ITW

Field Service Technician providing exceptional customer service and support for Simco-Ion Technology products. Installation and maintenance tasks in semiconductor, electronics, and medical manufacturing industries.

Posted 7/29/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in low voltage electrical systems and exceptional customer service skills, with a strong focus on quality and attention to detail. Capable of interpreting technical information and managing customer relations effectively in high-pressure environments.

Highest-signal resume keywords

Low Voltage Electrical SystemsCustomer Service SkillsTechnical InterpretationTime ManagementHand Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Low Voltage WiringStatic Control Systems MaintenanceTechnical DocumentationSchematic InterpretationElectrical Diagrams

Soft Skills

Detail OrientedAbility to Work IndependentlyStrong Customer RelationsGood Time ManagementTolerance for Stressful Situations

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Cleanroom EnvironmentsIonization EquipmentCustomer SatisfactionService ReportingSafe Working Practices

About the role

Key responsibilities & impact

Enhance customer satisfaction providing exceptional customer service
Completes installation of components and low voltage wiring on customer ceilings, typically in cleanroom environments.
Installation of localized and in tool ionization equipment
Completes maintenance of several types of static control systems
Schedules visits and installations with customers directly.
Follows work instructions of service manager or senior field technician on projects, may occasionally complete smaller jobs on individual trips.
Responsible for timely and accurate documenting and reporting of all service-related activities
Generates various customer reports
Exercise safe working practices and procedures at all times.
May be required to work weekends and/or evening’s depending on the needs of the company.

Requirements

What you’ll need

High School Diploma or equivalent
Experience working with hand tools, good hand dexterity needed.
Ability to read, comprehend and interpret technical information involving mechanics and electronics. Must be able to interpret schematic and electrical diagrams.
Basic knowledge of low voltage electrical systems.
Focus on Quality
Strong customer service/relations skills
Detail Orientated
Ability to work independently, with minimal supervision and manage difficult and high-pressure customer situations.
Good time management, prioritization and follow-up skills.
Tolerance for working in stressful situations and environments.
Excellent administrative and organizational skills.
Sense of urgency - having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
Experience with Microsoft office programs including Microsoft Word Outlook, PowerPoint, and Excel.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off