Service Manager

ITW

Service Manager responsible for leading the service team in commercial food equipment support and training within Hobart Service. Ensuring adherence to company policies and maximizing customer satisfaction through effective operations.

Posted 7/8/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities in managing branch operations, with a focus on customer satisfaction and adherence to company policies. Proficient in managing Profit & Loss statements and inventory, with a solid understanding of commercial food equipment and safety guidelines.

Highest-signal resume keywords

Management ExperienceProfit & Loss ManagementCommercial Food Equipment KnowledgeCrisis/Conflict Resolution SkillsCustomer Facing Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementMechanical AptitudeAnnual Operating Plan KnowledgeCost ControlKPI Management

Soft Skills

Communication SkillsDependabilityPositive AttitudeCoaching SkillsTeam Collaboration

Industry Keywords

Customer SatisfactionService ProceduresSafety GuidelinesBranch OperationsService Technician Support

About the role

Key responsibilities & impact

Provide support and leadership to the branch and to individual service technicians
Provide coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets
Support and enforce all company policies and guidelines required by Hobart Service
Assist the District/Branch Manager in the adherence and tracking of these policies
Accountable for assisting in leading and directing their assigned branch operations
Work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction

Requirements

What you’ll need

High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree;
Previous management experience is required.
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude
Ability to read and understand safety guidelines of the business.
Must be dependable, have good attendance, be punctual, and have a positive attitude.
Demonstrated ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities