Service Sales Specialist

ITW

Service Sales Specialist generating sales of MTS service contracts and maintaining customer relationships. Collaborating with inside account managers and engineers to tailor solutions.

Posted 6/12/2026full-timeRemote • Massachusetts, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Generate sales of MTS service contracts and other services within the assigned territory/region to achieve volume and profitability targets.
Works closely with Inside Account Managers, applications engineers, product sales, order services, and other sales support resources to effectively pursue selling opportunities.
Achieves annual sales targets by promoting sales of service products and maintaining effective customer relationships at assigned customer sites.
Develops and implements a customer contact plan, recording the plan and planned actions in Salesforce.com (SFDC).
Uses sales system techniques effectively to discover the client's needs, their decision-making process, budget, and timing requirements on all pending opportunities.
Creates effective and timely communications with customers through various techniques throughout the total sales process.
Accurately forecasts opportunity closure dates and projects monthly, quarterly, and yearly sales volumes to sales management via SFDC.

Requirements

What you’ll need

Ability to build relationships and build consensus among diverse stakeholders
Demonstrated solid technical understanding of MTS service products, product lines & incorporated technology
Demonstrated sales leadership capabilities with ability to analyze complex customer needs & problems in order to develop creative service offerings
6 yrs service sales experience; or 3 yrs sales and 3 yrs applicable MTS experience
BS deg. in Business/ Engineering, or AA(Vo-tech) degree in a technical field or equivalent military training; or 4 yrs applicable technical experience.
Strong oral and written communications skills
Basic computer and software skills
Ability to work with a high degree of personal discipline
Presentation skills and ability to interface and work directly with customers
Problem solving and analytical business skills
Willingness to travel domestically 30-70% of the time, depending on the assigned territory
Must possess a valid driver’s license and able to obtain automobile/liability coverage.

Benefits

Comp & perks

Performance-based sales incentive
Health insurance
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesservice contractscustomer relationship managementsales forecastingtechnical understanding of MTS service productsproblem solvinganalytical skills

Soft Skills

relationship buildingconsensus buildingsales leadershipcommunication skillspersonal disciplinepresentation skills

Certifications

BS degree in BusinessBS degree in EngineeringAA degree in a technical fieldmilitary training