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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical implementationsoftware trainingbusiness rule filesdemonstrationsproductivity improvementsoftware features introduction
Soft Skills
organizational skillsverbal communicationwritten communicationrelationship buildingcustomer serviceself-starterresults-driven
Tools & Technologies
Alpine softwareHelp Desk systems
Certifications & Qualifications
Bachelor's degree
Industry Keywords
construction technologytruss industry
About the role
Key responsibilities & impact- Partner with customers within territory to help them get the most out of Alpine software and improve their business operations.
- Maintain existing customers and support new business opportunities by providing demonstrations and technical assistance to end users.
- Partner with sales in new account acquisitions.
- Evaluate plant operations of prospects to determine how they may utilize Alpine software to increase productivity and reduce paperwork.
- Manage technical project of initial installation, business rule files, and software training through the transition of support to the Help Desk team.
- Act as Software Expert in the designated territory for escalated and higher level requests.
- Introduce customers to new software features.
- Partner with territory salesperson on customer priorities.
- Build rapport and develop lasting relationships with customers’ staff.
- Work cross-functionally with software development on territory market needs.
- Other duties as assigned.
Requirements
What you’ll need- Bachelor's degree in Business, Engineering, Computer Science, Architecture, or Construction Management preferred
- 3 years of experience in construction technology preferred
- 3 years of experience with technical implementation of software preferred
- Experience in the truss industry preferred
- Experience interacting with customers in a service or support capacity
- Strong organizational skills
- Excellent verbal and written communication skills with the ability to effectively present information to internal and external stakeholders
- Proven experience as a highly motivated, independent, results-driven, self-starter
- Ability to travel regionally up to 80%
- Valid driver's license and good driving record
Benefits
Comp & perks- Comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
- Path for advancement
- Competitive salary