Telecom Analyst (Junior)

Ituran

Analista de telecomunicações sustentando telefonia IP, VoIP e Call Center na Ituran. Mantendo infraestrutura crítica, integrações e disponibilidade dos serviços de mobilidade urbana.

Posted 8/19/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VoIP telephony, SIP concepts, and TCP/IP networking while providing technical support for telephony and call center platforms. Proficient in Linux and Windows server administration, with a solid foundation in backend programming and database management.

Highest-signal resume keywords

VoIP TelephonySIP ConceptsLinux Server AdministrationBackend Programming (Python, Node.js, Go)Database Management (SQL, PostgreSQL)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VoIP TelephonySIP ConceptsLinux Server AdministrationWindows Server AdministrationBackend Programming (Python)Backend Programming (Node.js)Backend Programming (Go)Database Management (SQL)Database Management (PostgreSQL)TCP/IP Networking

Soft Skills

Problem AnalysisProblem Solving

Tools & Technologies

Altitude PlatformKhomp PlatformTelephony SolutionsCall Center Platforms

Industry Keywords

TelecommunicationsCall Center EnvironmentsTechnical SupportService AvailabilityIncident Resolution

Tech Stack

Tools & technologies

GoJavaScriptLinuxNode.jsPythonSQLTCP/IPVoIP

About the role

Key responsibilities & impact

Provide technical support to users of telephony and call center platforms, performing analysis, diagnosis, and incident resolution
Support and maintain the telecommunications environment, ensuring service availability
Assist in the administration of Linux and Windows servers related to telephony solutions
Perform configuration, testing, and support in VoIP environments, IP PBX, SIP trunks, gateways, and voice platforms
Support administration and maintenance of Altitude and Khomp platforms, performing basic configurations, monitoring, and opening support tickets with vendors when necessary
Participate in the deployment, testing/validation, and evolution of new internally developed telephony and call center solutions
Perform preventive and corrective maintenance on telecommunications systems
Assist in identifying and resolving issues related to voice communication, networking, and system integrations
Record procedures, document configurations, and keep technical documentation up to date
Work together with Infrastructure, Development, and Operations teams to ensure service continuity

Requirements

What you’ll need

Basic knowledge of backend programming languages (Python, Node.js, or Go)
Experience with databases (SQL and PostgreSQL)
Bachelor's degree completed or in progress in Computer Networks, Computer Science, Information Systems, Computer Engineering, or related fields
Basic knowledge of Linux and Windows Server
Knowledge of VoIP telephony, SIP concepts, and TCP/IP networking
Familiarity with call center environments and telephony platforms
Ability to analyze and solve problems
Bachelor's degree in progress or completed

Benefits

Comp & perks

Competitive salary
Meal allowance or food voucher
Transportation allowance
Medical insurance (private-room inpatient coverage)
Healthtech platform - Dr. Alper
Dental plan
Pharmacy assistance
TotalPass: gym network access
Education assistance (subject to eligibility rules)
Career development opportunities: online learning and corporate education programs
Partnerships with educational institutions offering course discounts
Quality of Life program - Qualituran