ITtude

Scrum Master

ITtude

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇭 Switzerland

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Job Level

Mid-LevelSenior

Tech Stack

Azure

About the role

  • Support is needed to build digital dexterity, improve confidence with technology, and enable staff to work more efficiently in a leaner environment.
  • Ability to translate technical concepts into simple, user-friendly language.
  • Being a self-starter, proactive, and work independently without detailed supervision.
  • Strong knowledge of the Microsoft 365 ecosystem, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, Clipchamp, Stream, Viva, Power Apps and Copilot for M365.
  • Graphic design/visualisation creation and editing skills using tools like Canva, Photoshop and/or others.
  • Familiarity with learning platforms.
  • Expertise in digital adoption, change enablement, and end-user capability-building.
  • Excellent communication, facilitation, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and work effectively with cross-functional teams.
  • Organisational and documentation skills.

Requirements

  • At least 5 years demonstrated experience in digital adoption, user enablement, digital workplace consulting, or similar roles.
  • Hands-on experience with organisational change, communication planning, or business transformation initiatives, especially with senior stakeholders in large organizations.
  • Proven experience delivering Microsoft 365 training and user support.
  • Experience designing and delivering engaging learning content for diverse audiences.
  • Experience with digital analytics, user research, or service-design methodologies.
  • Experience in hybrid/remote workforce enablement programmes.
  • Bachelor's degree in Information Technology, Business, Communications, Education, Change Management, or a related field; OR equivalent professional experience.
  • Certification/training in Microsoft 365 (e.g., MS-900 Microsoft 365 Fundamentals, MS-700 Managing Microsoft Teams, PL-900 Power Platform Fundamentals, AI-900 Microsoft Azure AI Fundamentals, SC-900 Microsoft Security, Compliance & Identity Fundamentals) or equivalent.
  • Training, coaching, or instructional design qualifications.
  • Formal training or certification in change management (e.g., PROSCI/ADKAR).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital adoptionuser enablementdigital workplace consultingMicrosoft 365 trainingdigital analyticsuser researchservice-design methodologiesgraphic designlearning content designchange management
Soft skills
communicationfacilitationpresentationanalytical skillsproblem-solvingorganisational skillsdocumentation skillsself-starterproactiveability to manage multiple priorities
Certifications
MS-900 Microsoft 365 FundamentalsMS-700 Managing Microsoft TeamsPL-900 Power Platform FundamentalsAI-900 Microsoft Azure AI FundamentalsSC-900 Microsoft Security, Compliance & Identity FundamentalsPROSCIADKAR