ITtude

Network Engineer

ITtude

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇰 North Macedonia

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Job Level

Mid-LevelSenior

Tech Stack

AzureFirewallsLinuxServiceNowShell ScriptingSwitchingVMware

About the role

  • Have willingness to work in more than one shift in a structured rotation: monitor alerts, acknowledge, triage, contain, escalate and resolve incidents per runbooks and SLAs.
  • First-touch incident response for network, security, Wi-Fi and server layer incidents; own incident tickets until handover/resolution.
  • Troubleshoot and remediate issues across Juniper switching, Juniper APs, Palo Alto firewalls, VMware hosts, and Azure VMs.
  • Execute configuration changes, firmware updates and maintenance tasks following change control and scheduled maintenance windows.
  • Maintain, update and operate runbooks, escalation matrices, SOPs and post-incident reports (RCA for P1/P2 incidents).
  • Liaise with Sienna and other third parties for fiber / circuit / backbone incidents; coordinate ticketing and escalation.
  • Maintain visibility into health metrics: interface/bandwidth, latency, power/PoE, AP associations, HA state, firewall logs, CPU/memory on infra hosts.
  • Perform capacity checks, basic performance tuning, and execute pre-approved remediation playbooks.
  • Support patching and image management for switches, APs and firewalls in concert with change windows.
  • Document all changes and incidents in the ticketing system and share updates in the biweekly delivery health reports.
  • Participate in oncall handoffs, shift logs, and weekly review meetings; contribute to continuous improvement of detection and automation.

Requirements

  • 3+ years hands-on network operations experience in enterprise environments.
  • Strong Juniper experience (CLI, Junos OS, routing/switching, VLANs, STP, LACP, EVPN/VXLAN a plus).
  • Practical experience with Palo Alto firewalls (PAN-OS, security policies, NAT, HA, Panorama preferred).
  • Hands-on with Wi-Fi/AP provisioning and troubleshooting (Juniper/other controllers, AP provisioning, RF basics).
  • Familiar with VMware vSphere administration (basic VM, host, datastore, networking troubleshooting).
  • Exposure to Azure IaaS (VM management, basic networking, troubleshooting VNETs).
  • Comfortable with network monitoring & alerting tools and practices (SNMP/Traps, syslog, NetFlow/sFlow, dashboards).
  • Experience with ticketing systems (ServiceNow, Jira, or similar) and change control workflows.
  • Solid Linux/CLI skills for diagnostics and automation (shell scripting desirable).
  • Strong English communication skills (written & spoken).
  • Macedonian language skills are a plus.
Benefits
  • Fully remote role with structured shift roster and clear SLA expectations.
  • Work on large, critical international infrastructure with visible impact.
  • Competitive local compensation and shift premiums for nights/weekends (details in offer).
  • Professional development budget and certification support.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network operationsJuniperPalo Alto firewallsWi-Fi provisioningVMware vSphereAzure IaaSLinuxshell scriptingnetwork monitoringincident response
Soft skills
communicationteam collaborationproblem-solvingdocumentationcontinuous improvement