ItsaCheckmate

Principal Product Manager – Voice AI

ItsaCheckmate

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Python

About the role

  • Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry.
  • Gather and prioritize requirements from customers, internal stakeholders, and market research.
  • Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features.
  • Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance.
  • Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights.
  • Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development.
  • Work with engineering and data science to test and iterate on conversational AI capabilities.
  • Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI.
  • Manage timelines, dependencies, and trade-offs to ensure successful product launches.
  • Continuously refine the product based on performance metrics and customer feedback.
  • Take true ownership of the product, and drive to not just implementation but beyond.

Requirements

  • 8+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products.
  • Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features.
  • Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems.
  • Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy
  • Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization.
  • Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions.
  • Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences.
  • Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams.
  • The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device.
  • Nice-to-have: experience in restaurant technology, call center automation, or real-time audio streaming.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Flexible Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Stock Option Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAISaaSconversational technologyPythonLLMsspeech recognitiondata analysisKPI definitionUX principles
Soft Skills
collaborationcommunicationorganizational skillsstakeholder managementdata-driven mindsetinfluencealignmentownershipadaptabilityproblem-solving