Professional Services Consultant

ITRS Group

Professional Services Consultant managing client-facing projects for ITRS's IT observability solutions. Collaborating across global teams and improving service offerings to achieve organizational goals.

Posted 4/29/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LuaPerlPythonSQLUnix

About the role

Key responsibilities & impact

Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements.
Perform Project and Client Management to delivery project outcomes.
Hands-on implementation of ITRS Software according to Project goals.
Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
Deliver Classroom-based product training to our clients.
Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.

Requirements

What you’ll need

**ITRS Geneos Expertise:** Minimum 12 months of hands-on experience.
**Client-Facing Experience:** At least 3 years in a client-facing role.
**Project & Time Management:** Minimum 3 years in a project-oriented, deadline-driven environment.
**Technical Background:** At least 3 years in a technical IT role.
**Operating Systems:** Experience with one or more UNIX-based OS.
**Scripting & Automation:** Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML-RPC.).
**Database & SQL Knowledge:** Understanding of databases and SQL.
**Problem-Solving & Communication:** Ability to explain complex ideas in a clear, user-friendly manner.
**Fast Learner:** Interest in new technologies and software.
**Continuous Improvement:** Improve processes and solutions.
**Business & Project Management Interest:** Willingness to participate in business analysis and project management.
**Client Engagement & Issue Resolution:** Interest in managing client expectations and resolving issues.
**Client-Centric Approach:** Committed to delivering the best value and software experience to clients.

Benefits

Comp & perks

Health Insurance and Dental Health Cover for you and your dependants
Employee Assistance Programme
Pension
Flexible Hybrid Working
Enhanced Parental Leave
Travel Insurance
Life Assurance
Income Protection
Referral Bonus
Buy and Sell Holiday
Training Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITRS GeneosUNIX-based OSShellLuaPerlPythonXML-RPCSQLBusiness AnalysisProject Management

Soft Skills

Problem-SolvingCommunicationFast LearnerContinuous ImprovementClient EngagementIssue ResolutionClient-Centric Approach