Director

• Direct the Program Management Office (PMO), ensuring use of standardized tools (such as Azure DevOps), process documentation, quality metrics and efficiency metrics.
• Drive process and methodology standardization, auditing, and benchmarking across design, implementation, test and deployment.
• Refine our processes and standards for how we release new products to customers and deliver results that enable those customers to serve as vocal references to industry.
• Influence and advance product and process refinement initiatives to ensure solutions have broad market adoption, driving scalable growth and positioning the Outcomes organization to meet long-term corporate goals.
• Develop and implement holistic quality assurance strategies and end-to-end testing plans to validate Outcomes solutions—integrating products from Itron and third-party partners—ensuring they meet rigorous internal standards and exceed customer expectations.
• Participate in cross-functional teams to improve R&D process efficiency, increase throughput, optimize product lifecycles (PLC), and streamline new product introduction (NPI).
• Clarify process accountability gaps within Outcomes to ensure seamless execution and ownership.
• Coordinate R&D program goals, dashboards, and KPIs to maximize product reliability and minimize overall costs.
• Foster collaboration within Outcomes and across Itron to improve cycle time, improve quality, increase organizational efficiency and improve customer satisfaction.

Director, Programs and Quality – Outcomes

Director, Audit – Global Payment Network

Managing Director – Technology Services

Associate Director, Production

Managing Director – Turnaround & Restructuring

Regional Director – Educational Services