Seasonal Customer Care Agent

ITR Concession Company LLC

Customer Care Agent providing efficient and friendly customer support to ITRCC customers via various communication channels. Upholding ITRCC's core values and ensuring safety compliance while assisting patrons.

Posted 4/30/2026full-timeElkhart • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $18 per hourWebsite

About the role

Key responsibilities & impact

Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Upholds ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
Provides fast, friendly, and accurate information and assistance to all external and internal ITRCC customers via telephone, email, U.S. mail, and in person.
Handles all customer interactions within an average of five minutes.
Assigns proper disposition codes to customer interactions.
Accurately enters data into customer accounts while ensuring PCI security standards.
Utilizes multi-channel communication software to interact with customers.
Performs other duties as required.
Regular reliable attendance.

Requirements

What you’ll need

Knowledge of English grammar, spelling, and punctuation
Proficient in Microsoft Office and virtual messaging platforms (Teams/Zoom, etc.)
Ability to multi-task in a high paced environment
Strong interpersonal skills with the ability to communicate effectively with internal and external customers
Ability to maintain personal composure and tactfully handle difficult situations in a professional manner

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ITR Concession Company LLC Website LinkedIn All Job Openings 201 - 500 employees Founded 2006 🚗 Transport 👥 B2C Transport
B2C ITR Concession Company LLC is a private concessionaire that operates and manages the Indiana Toll Road, providing toll collection services (including E‑ZPass), traveler information, road and lane management, and related customer services. The company publishes travel advisories and incident reports, handles unpaid toll payments and disputes, issues permits for commercial and special hauling, operates travel plazas and commuter parking, and manages procurement and vendor/transponder orders. It also engages in community programs, safety initiatives, and maintenance and construction projects on the toll road. Seasonal Customer Care Agent 🔥 2 hours ago 🏢 Elkhart – Onsite 💵 $0 - $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Upholds ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
Provides fast, friendly, and accurate information and assistance to all external and internal ITRCC customers via telephone, email, U.S. mail, and in person.
Handles all customer interactions within an average of five minutes.
Assigns proper disposition codes to customer interactions.
Accurately enters data into customer accounts while ensuring PCI security standards.
Utilizes multi-channel communication software to interact with customers.
Performs other duties as required.
Regular reliable attendance. 🎯 Requirements
Knowledge of English grammar, spelling, and punctuation
Proficient in Microsoft Office and virtual messaging platforms (Teams/Zoom, etc.)
Ability to multi-task in a high paced environment
Strong interpersonal skills with the ability to communicate effectively with internal and external customers
Ability to maintain personal composure and tactfully handle difficult situations in a professional manner Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data entryPCI security standardsmulti-channel communication

Soft Skills

interpersonal skillscommunication skillscustomer servicetactfulnesscomposuremulti-tasking