Instructional Designer

Iterable

Instructional Designer enhancing e-learning modules and customer education for Iterable’s SaaS platform. Focused on training development using modern instructional design tools and methods.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Enhance the online customer training portal
Design/build customer education via e-learning modules using Camtasia, Articulate Rise 360, and Genially
Create courses from training event sessions
Be hands-on and focused on becoming a product expert
Collaborate on new and dynamic projects
Own larger projects from start to finish
Update and maintain existing Academy content
Work with PS and CS teams for education content integration
Identify and iterate on non-product training content
Create videos and courses based on the Education Content Roadmap
Collaborate on course development and certifications

Requirements

What you’ll need

2-4 years experience in instructional design in the SaaS industry
Experience in training development (online and live)
Experience and proficiency in AI tools such as ChatGPT, Google Gemini, Descript, Videate, etc.
Excellent project management skills and the ability to manage several important projects at one time
Proven ability to work under pressure and within quick turnaround times
Passionate about working with customers and distilling technical information into consumable content that enables them to do their jobs in Iterable effectively
Experience using Camtasia, SnagIt, Articulate Rise 360, Genially, Canva, Descript and SkillJar LMS
A love for tech and how it can help people
Experience with email marketing, push or SMS software is a plus
LMS administration (experience building course content within a learning management system)
HTML or other technical coding experience

Benefits

Comp & perks

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Flexible PTO
Daily lunch allowance
Monthly Employee Wellness allowance
Quarterly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designtraining developmentproject managementLMS administrationHTMLe-learning module creationvideo creationcontent integrationAI tools proficiencyemail marketing

Soft Skills

collaborationability to work under pressuretime managementcustomer focuscommunicationadaptabilityproblem-solvingattention to detailcreativitypassion for technology